Security Front of House Officer London, England
Job description
Where: The Shard, 32 London Bridge Street, London
Weekly Hours: 42 Hours per week
Shifts & Hours: 12 hour shifts, 42 hours a week, 4 on/4 off, rotating days and nights, 0700 - 1900, 1900 - 0700
Hourly Rate: £14.14 (Paid breaks)
Qualifications Required: Door Supervisor SIA Licence
The Shard is one of the UK's most iconic and prestigious buildings and our clients are looking for people who are keen to join their ‘one team' family. We are seeking people with excellent customer service and a great attitude. If you have these skills we will provide training and career development. Successful candidates will be working in a diverse and exciting environment, undertaking a wide variety of roles and tasks. If you show the aptitude, there will be opportunities to seek further development either within the Shard team or in the wider Mitie family.
What's in it for you?
You will be working to the highest professional standards at one of London most iconic buildings. Take advantage of our training and development programmes. The diversity at the Shard means new and exciting daily challenges in addition to overtime opportunities in this and other roles across the contract . Do you feel rewarded in your current job? Working at the Shard you will be part of our staff recognition and reward scheme with vouchers awarded to the top performers every month.
Job Overview
- Front of House Office Reception security
- Excellent customer service delivery
- Access control
- Queue Management
- Operational compliance
- Health & safety
- X-Ray Screening & searches
- Maintain and implement operational standards and procedures
- Manage and effectively operate systems and equipment
- Incident and emergency response
- Housekeeping
- Immaculate appearance and dress code
- Client and company reports & documentation
- Events and VIP visits
Main Duties
- Provide an impeccable first impression to all visitos, occupiers
- Deliver a seamless 5 star meet and great service to visitors and clients
- Provide the highest levels of customer service
- Visitor & Occupier assistance
- Liaison with occupiers, clients and service providers
- Access control and queue management
- Manage visitor bookings and events
- Responsible for client and company databases, reports and documentation
- Conduct X-Ray screening and searches
- Maintain high levels of housekeeping
- Incident and emergency response
- Compliance to ensure the security and safety of the Shard, building assets, visitors, staff and occupiers.
- To carry out work in a safe and diligent manner, complying with all client and company policies and procedures.
- To undertake additional duties in line with management requests as required.
- Effectively communication with occupiers and guests in a professional, courteous & friendly manner
- Effectively manage and operate all site systems and equipment – reporting and resolving any faults and issues
- Carry out work in a safe and diligent manner, complying with all client and company policies and procedures.
- To undertake additional duties in line with management requests as required.
- Liaise and work effectively with the office reception team
- Identify, manage and report and Health and safety incidents and issues
- Compliance – have a full understand of all site procedures and policies including but limited to: A.I's, risk assessment and SOP's
- Fully proficient in the evacuation and emergency procedures
- Maintain a flexible and professional approach in dealing with all enquiries
- Act as a brand ambassador of Shard Quarter at all times
- Observe the dress code at all times
- Completed all client and company reports and documentation
- Have knowledge of the departments and companies operating within the building including their structure and function in order to gain an understanding of the business as a whole
