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Outline

To operate and carry out the administration of security systems, including but not limited to card access
systems, emergency contact database, HR databases and purchase/ ordering systems, ensuring that all
matters are dealt with promptly and to provide a service that exceeds customer expectations. Additionally,
assisting with other general administrative tasks, when asked by management. This may include assisting the
broader team, note taking and issuing security communications.

Dimensions

• Reports to: Operations Manager
  
• Number of reports: N/A

Key Results Area

Security:

• Liaising with other departments to maintain site access control systems, ensuring that only legitimate
  persons are granted access.
• 100% compliance of production of site access cards to global PES policy.
• Routine audits of access lists with area owners and regular cleansing of security database against non-
  badge activity.
  
• Carry out and witness drug and alcohol testing as requested by management.
  
• Administrative support to any G4S investigatory or disciplinary hearings.
  
• Fully understand the use of relevant I.T equipment and the GSK I.T security policy.
  
• Support on site Security teams should there be a requirement.
  
• Customer Care:
  
• Display an outstanding level of customer focus and understand the reasons for it.
  
• Excellent communication skills with individuals on all levels.
  
• Excellent oral and written communication skills.
  
• To take responsibility for issues that staff and visitors may have and assist in finding a resolution.
  
• Display a high standard of personal presentation to maintain the image of both GSK and G4S.

Emergencies:

• Be able and willing to provide support to the broader security team during onsite emergencies, such
  as fire evacuations or first aid incidents.

Administration:

• Maintain logbooks and comprehensive records of access cards issue, as required by the global PES
  policy.
  
• Maintain and provide a customer booking process of appointments for security services, using MS
  Teams/ Outlook, whilst being able and willing to accepts AD Hoc requests and the ability to facilitate
  the fast track of VIP requests.
  
• Issue temporary access cards for staff from both inside and out of the EMEA region and understand
  the difference.


• 
  
• Performing HR responsibilities through use of employee screening platforms
  
• Answer email and telephone call pertaining to the role.
  
• Maintain a stock of all required security equipment, including access cards and accessories,
  stationary, and consumables.
  
• Maintain a safe working environment and report any issues.
  
• Other reasonable requests from management

Post holder must be able to demonstrate:

• Good literacy and communication skills and have good verbal and written English.
  
• Posses a fantastic telephone manner
  
• Be computer literate in basic programmes, such as MS Word, PowerPoint, Excel, Outlook etc.
  
• Excellent customer service and awareness.

Personal attributes:

• A consistently smart appearance.
  
• Represent and promote the values of both G4S and the customer, internally and externally.
  
• Reliable, self-motivated, and ability to use one’s own initiative to work without supervision.
  
• The ability, tact, and diplomacy to deal with people at all levels, including the customer, staff, visitors
  and in all circumstances, such as during an emergency or in a time of stress.
  
• Must be able to maintain integrity and the confidentiality of all information relating to company
  matters, staff and information.
  
• Self-confidence and an interest in development