Security Access Control Officer London, England
Job description
It's helping to protect one of the world's most famous homes.
It's knowing that your work matters. And it's delivering extraordinary service in incredible surroundings. This is what makes working for the Royal Household exceptional.
The Access Control team provide an essential service, helping to protect a truly unique institution.
Based at our London sites you’ll be the first point of contact for new employees, contractors and visitors – responsible for checking identification and issuing passes whilst providing a professional welcome
Day-to-day you’ll also manage the Electronic Visitor Admission (EVA) system, carry out online security checks for every visitor in support of daily operations and events, oversee key control and process deliveries. In every interaction you’ll promote and support our culture of security awareness.
As you learn our procedures and protocols, you’ll handle a range of questions, queries, and situations with initiative and good judgement – problem solving, and exceptional service provision will therefore become second nature.
With previous administration, customer service or reception experience, you’ll enjoy interacting with a wide range of people and be committed to high standards of service delivery.
Digitally fluent and with accurate data entry, you’ll quickly get to grips with bespoke database systems and use MS Office with ease.
You can maintain focus and attention to detail when processing large volumes of information.
Organised in your approach, you’ll be adept at juggling a busy workload, and able to prioritise work to meet deadlines.
Able to work independently, you’ll bring initiative and pro activity. And as you build your knowledge, you’ll apply judgement and sensitivity to make decisions and resolve problems as they arise.
Benefits
We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.
Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
Find out more about the full range of benefits available to our employees here.
