Second Line Technical Support Wokingham, England
Job description
Second Line Technical Helpdesk
This is a very exciting opportunity to join a special business who works with schools across the South. Due to our continued growth, we are looking for a 2nd Line Technical staff to join our already successful Technical team to deliver outstanding technical support.
Our team is excellent but we always want to improve. You’ll be enthusiastic with a positive attitude; dedicated and willing to work hard, sometimes under high pressure. Your responsibilities will include managing your own support tickets to ensure they are resolved and delivered within our SLA.
The successful candidate should:
- Have previous technical support experience
- Knowledge of MS products
- Excellent problem-solving skills
- Great organisational skills
- Confident communication skills
- Ability to work alone as well as part of a team
- Experience in ticketing systems
To apply for the role you should have 6-12 months previous technical support experience. However, you might feel you have something special to offer and you just need an opportunity, if you feel that way let us know.
Company Perks:
- Regular team building
- 20 days holiday plus Christmas shut down
- Latest equipment
- Unique team culture
- Pension included
- Flexible working environment (work from home optional)
- Free parking – Close to public transport/train station
You must have a good understanding of technology. We are looking for candidates who are passionate about technology. In return, you will be given the opportunity to work with a great team, be exposed to a wide range of technology and play a key role in delivering our services. Ultimately, we want to work with you, so you can love what you do every single day.
Send us your CV and we will call you to discuss the opportunity.
Job Types: Full-time, Permanent
Salary: £22,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Wokingham, Berkshire: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Wokingham
