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Seasonal Retail Assistant / Customer Service Visitor Experience Assistant

Multiple contracts available with an immediate start or by the 25th of March at the latest. To be considered, you MUST be able to work at least one weekend day per week as part of a rota.

Although welcome, no previous experience is required, so if you’re confident, reliable and love helping people, and due to our location in Atherstone - have a way of getting to us under your own steam without reliance on public transport, then read on…

Who We Are

Twycross Zoo is an award-winning conservation and science-led zoo in the heart of England. This year we are celebrating our 60th birthday! We are rapidly growing and welcoming over 600,000 people every year to our 100-acre rural site near Atherstone.

The Role – Retail Assistant / Visitor Experience Assistant

As a Retail Assistant / Visitor Experience Assistant, you’ll provide an engaging and informative experience for all visitors including, ensuring they always receive a high standard of customer service.

You will primarily be working within our retail outlets across the Zoo, including within the Gruffalo Discovery Land and Lorikeet Landing, however, you will be trained to assist in other guest service areas to provide cover as needed.

Your duties will vary but may include:

• Carrying out tasks across the commercial operation including, working within the retail outlets, assisting guests with the green screen attraction, stock replenishment and customer enquiries
• Cash handling, operating a till accurately and efficiently and adhering to cash procedures
• Offering information to visitors on the venue and its products, including memberships, adoptions, events and offers
• Achieving targets set by ensuring high shop floor standards, great stock availability and upselling

There may also be opportunities for people with a creative interest to take on face painting and visitor photography duties as part of this role.

Our Requirements

• Access to some form of private transport is essential as local public transport timetables are not fitting with hours of work
• A flexible approach to tasks and hours (able and willing to work at least one weekend day per week and 4 or 5 days per week during school holidays)
• Confident, friendly and enthusiastic with amazing communication skills
• Passion for delivering excellent customer service
• Strong work ethic with willingness to learn
• Punctual, reliable, and the ability to work effectively as part of a team and unsupervised

While Twycross Zoo is an equal opportunities employer, please note that this role will require a level of fitness suitable for being on your feet all day.

Although not essential, first aid certification and experience gained in a retail environment (including shop floor and stock room or warehouse duties) are highly desirable.

What We Offer

Successful applicants will be employed until the 5th of September 2023 with the potential for this to be extended or become permanent. You’ll work on a contract with a minimum of 7.5 hours per week guaranteed (although likely to be considerably more hours available up to 5 days per week, especially during school holidays). You will benefit from:

• Pay rate in line with National Minimum / National Living Wage
• Accrued holiday pay
• Uniform
• Staff membership card giving you free entry to the Zoo on your days off
• Complimentary Twycross Zoo ticket allowance for friends and family
• 25% discount in the Twycross Zoo gift shop
• 20% discount in Twycross Zoo food and beverage outlets
• Access to work counselling services

All applications for these Retail Assistant / Customer Service Visitor Experience Assistant vacancies are to be submitted online.