Scottish Widows - Customer Advisor - Hybrid Working Edinburgh, Scotland
Lloyds Banking Group
Full Time
Edinburgh, Scotland
21285 - 23650 GBP ANNUAL Today
Job description
End Date
Tuesday 09 May 2023
Salary Range
£21,285 - £23,650Agile Working Options
Job Description Summary
Please see below
Job Description
At Scottish Widows we provide critical services to millions of Lloyds Banking Group’s Life, Pensions and Investments, General Insurance and Wealth customers.
We support their needs (whatever they are) driven by a clear purpose to Help Britain recover, then prosper. And together we can make it possible...
We're looking to grow our 250+ strong Protection team who provide dedicated support to Customers & Independent Financial Advisors through the Life Insurance journey.
What we'll give you:
A competitive salary from £22,000 - £24,834 depending on experience.
Of course, as you'd expect from an organisation like ours, we offer a fantastic total reward package. Beyond the standard competitive base pay, you'll also get a benefits package that includes:
- A performance related bonus
- A generous pension contribution of up to 15%!
- 30 days leave plus bank holidays
- A flexible cash pot (4% of base salary) to spend on benefits
- Private health cover
- Wide range of other corporate benefits and perks
We also have a number of free health and well-being offerings and generous parental and adoption leave policies. Everything is geared to suit your lifestyle... and you can also be sure that we're investing in your future!
So be confident we'll invest in your future, as well as that of our customers.
About the role...
You'll want to put customers first - taking ownership of their queries, establishing rapport quickly and providing the highest level of customer experience.
You'll learn to act with skill and diligence - treating customers sensitively and supporting them move forward with their futures.
You'll possess good attention to detail also grow the confidence to spot and call out areas we can improve our customers' journey and experiences
You’ll have excellent telephony communication skills and be confident in your approach with our customers.
It's a role that suits people who take ownership of personal development and can adapt to change as well as learn about products and follow processes.
Someone who enjoys collaborating closely with colleagues, adding to a caring environment where all colleagues feel encouraged and valued.
Someone prepared to work hard with a passion for delivering excellent customer service (although financial services experience isn't essential).
Delivering outstanding customer service is at the centre of our success and 350 year history...and you could play a significant part in this.
If you enjoy forming relationships with customers and colleagues and looking for genuine career opportunities then there's a role for you.
If you enjoy forming relationships with customers and colleagues and looking for genuine career opportunities then there's a role for you.
From Day 1 we’ll provide all the support needed and many of our colleagues also go on to gain an industry qualification.
You'll get a decent work/life balance! Training is initially full time for 8-10 weeks in our modern Edinburgh city centre office, leading to a hybrid role.
Our full time working week is 35 hours per week and you would work 7 hours per day, Monday to Friday between 8am-6pm on a shift pattern.
As a business we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And just let us know if you need any reasonable adjustments made to our recruitment processes, we'd be happy to accommodate them...
So, if our opportunity appeals to you then get in touch and apply today, we'd love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
