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Job description

Are you looking for a move to a challenging yet rewarding role as part of a supportive, person-centred organisation?

If you are a dynamic, hard-working and flexible professional with excellent communication and administration skills, we’d love to give you the opportunity to impress us with your knowledge, experience and abilities.

Psychiatry-UK is all about people and we embrace and celebrate diversity within our workforce.

We will expect you to work hard, achieve and exceed goals and be dedicated to our vision, purpose and values. In return, you will receive a generous salary, home-working bonus and comprehensive training and mentor support.

The Company

Founded in 2012, Psychiatry-UK has become the largest specialist psychiatry service in the UK. Through innovation, forward thinking and determination, we are helping to shape the future of British mental healthcare, enabling rapid access to high-quality specialist medical diagnosis and treatment online, and onward referral to accredited and medically managed counselling and coaching services.

Job Summary

We are seeking highly motivated and committed individuals with a positive mental attitude, who can meet tight deadlines and who are comfortable working in a fast-paced, demanding environment requiring skills of autonomy and initiative. Your primary duties will be to process high volumes of referrals to our service, arrange appointments, collate medical information, create patient records, update confidential electronic notes and closely liaise with patients, clinical and admin colleagues and partner agencies by email and telephone.

You will join our busy, virtual support team and be available to work 30+ hours a week over flexible shift pattern from your secure home office environment using our bespoke patient database.

Description of Duties

Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement.

Examples of activity

Answering email enquiries

Answering and directing phone calls

Arranging and scheduling appointments within the PUK Patient Medqare Portal

Act as the point of contact for internal and external clients

Provide cover for colleagues when and where necessary

Plan own workload to ensure that weekly, monthly, quarterly and annual tasks are met.

Prioritise workload with consideration to issues arising and responding to shifting priorities appropriately

Actively participate in regular supervision with the line manager

Participate in audits, performance monitoring and meet objectives

Completing mandatory training

You will be an excellent written and verbal communicator with a high degree of literacy, above-average IT skills, and be conversant with Microsoft Office software suite and be readily adaptable to fast-paced changes in service. You will routinely liaise with patients, psychiatrists, NHS and private organisations and multidisciplinary agencies including GPs, CMHTs and The Police.

Other Information

The role is home-based but you may be required to attend various meeting locations occasionally.

The post holder will be expected to register with the DBS Update Service at their own cost to keep their DBS certificate current. Psychiatry-UK will apply for the original DBS certificate on their behalf.

You will need a fast, reliable, private internet connection to work with Psychiatry-UK, at least 15Mbps.

Hours of work are 8-hour shifts between core business hours of 8am - 8pm weekdays and 9am - 5pm occasional weekends on a shift rota basis.

There is an additional work-from-home bonus offered of £1000 pa pro-rata.

This role is initially a 6-month fixed term contract with potential to be extended or made permanent, dependant on performance, attendance and the requirements of the business.

Confidentiality

The post holder must ensure that personal information is accurate, up to date, always kept secure and confidential in compliance with relevant legislation and the common law duty of confidentiality. The post holder must follow record-keeping guidelines to ensure compliance with the Freedom of Information Act.

Valuing Diversity & Human Rights

No person should receive less favourable treatment on the grounds of sex, sexual orientation, marital/partnership status, race, religion, age, creed, colour, ethnic origin, disability, part-time working status and real or suspected HIV/AIDS status and must not be placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable.

Data Protection

If you have contact with computerised data systems you are required to obtain, process, and/or use information held on a computer in a fair and lawful way, to hold data only for the specific registered purpose and not to use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed.

This job description is intended as an outline indicator of general areas of activity and will be amended in light of the changing needs of PUK. You may be required to work at other locations as determined by the duties of your post. You may be required to undertake any other duties at the line manager's request, which is commensurate with the role, including project work, internal job rotation and absence cover. This job description describes responsibilities, as they are currently required. It is anticipated duties will change over time and the job description may need to be reviewed in the future.

Application Guidance

Please ensure that your CV is up to date and reflects your skills, knowledge and experience, highlighting how you meet the requirements of the advertised role.

Incomplete Skills Tests will result in your application being declined.

If you are shortlisted and in order to be considered for interview, you will be asked to complete a preliminary Screening Tool to assess your suitability for the post.

Previous applicants need not apply.

Application deadline: Friday 23rd June 2023

Job Types: Full-time Temporary, Fixed-Term Contract, 6 months only.

Salary: Starting at £22,880.00 per year

Job Types: Full-time, Temporary, Contract

Job Types: Full-time, Temporary contract, Fixed term contract
Contract length: 6 months

Salary: From £22,880.00 per year

Benefits:

• Casual dress
• Sick pay
• Work from home

Schedule:

• 8 hour shift

Education:

• GCSE or equivalent (required)

Experience:

• customer service: 1 year (required)
• Administration: 1 year (required)
• Mental Health: 1 year (required)

Language:

• English (minimum CEFR level C1) (required)

Work authorisation:

• United Kingdom (required)

Work Location: Remote

Application deadline: 23/06/2023