Scheduling Coordinator - Fully Remote (late shift 5-10pm, Monday to Friday) London, England
Job description
Job Summary
GLG is seeking a highly self-motivated and enthusiastic part time Scheduling Coordinator (known internally as a Project Support Specialist) to join the Project Support team, part of the wider Platform Operations team.
Scheduling Coordinators are responsible for scheduling consultations between GLG's clients and selected Network Members (industry experts), including business leaders, scientists, academics, former public sector leaders and subject matter specialists.
We are looking to support our EMEA function with a small team of part time Scheduling Coordinators. The after-hours team will work 5pm - 10pm and will deal with all client consultations and queries that fall outside of the regular EMEA hours.
Specific responsibilities include (but are not limited to):
- Schedule calls between GLG clients and requested Network Members (industry experts)
- Navigate requests with compliance requirements and client-specific preferences
- Establish and build strong working relationships with internal Client Solutions partners
- Successfully execute against scheduling request objectives, seeing each project through to completion
- Appreciate the urgency of scheduling calls and prioritizing accordingly to provide timely client service
- Demonstrate adaptability in a fast-paced, dynamic work environment
- Undergraduate degree and/or equivalent experience of client/customer service
- Able to prioritise tasks in order of urgency
- Superior phone communication and interaction skills, including demonstrated oral and written abilities
- Strong problem-solving skills
- Passion for fast-paced learning
- Ability to communicate and manage relationships across the full professional spectrum including internal and external stakeholders
- Act with the highest integrity and professionalism in all their endeavour
- Think creatively and focus on opportunities for growth
- Enjoy working in a team orientated environment
- Demonstrate the ability and initiative to handle increasing responsibility over time
- Full business proficiency in English; additional European languages are desirable but not essential for the role
Scheduling Coordinators typically progress onto a Senior Scheduling Coordinator role (known internally as a Senior Project Support Specialist) with the ability to take on mentoring opportunities of more junior members of the team.
What we offer:
- Competitive base salary and with comprehensive benefits (including healthcare coverage, a contributory pension plan, 25 days annual leave (pro rated) plus bank holidays)
- Global tuition reimbursement to support GLGers who want to continue their professional education
- A great team atmosphere with socials, off site activities and sports teams to join
- An opportunity to contribute to GLG's Social Impact Partners Programme
About GLG / Gerson Lehrman Group
GLG is the world's insight network. Our clients rely on GLG's global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).
We serve thousands of the world's best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world's largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.
GLG's industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company's culture.
To learn more, visit www.GLGinsights.com.
Gerson Lehrman Group, Inc. ("GLG") is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
