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JOI has full-time openings for an Appointment Scheduler position in our Call Center Department (Point Meadows location). This is a full time position with benefits including medical, dental, vision, and 401K retirement plan.

Schedule: Monday-Friday

Position Requirements:

• Prior customer service experience in a healthcare setting.
• Prior scheduling experience in a medical office setting preferred.
• Prior call center experience a plus.
• Ability to consistently deliver excellent customer service with a patient-care focus.
• Excellent communications skills, both verbally and in writing.
• Ability to handle sensitive and confidential information.
• Computer proficient.
• High School Diploma or equivalent required.

Essential Functions:

• Answer high volume incoming calls to coordinate and schedule patient appointments.
• Collect patient personal data and insurance information.
• Make calls to reschedule appointments when necessary.
• Answer questions and provide other information as requested.
• Direct calls to other departments as needed. Relay necessary messages to staff.
• Maintain the strictest patient confidentiality and adhere to HIPAA guidelines.

JOI staff is required to complete their COVID-19 vaccine series or obtain a medical or religious exemption by 11/15/2021 or at the time of hire after this date.