scheduler

scheduler Acton, MA

APDerm
Full Time Acton, MA 58943 - 44653 USD ANNUAL Today
Job description

Overview:
Schedule all general dermatology appointments. Answer all incoming calls and triage to the correct department or individual. Also responsible for rescheduling cancelled appointments or follow up appointments. Demonstrates sensitivity to patient’s needs and requirements. Demonstrates superior telephone and interpersonal skills.

This is a primarily remote position but you must reside in MA, NH, RI or CT.
Responsibilities:

  • Answers telephone calls promptly and in a friendly manner saying one’s name at beginning of call.
  • Pre-Registers all New Patients which includes name, sex, date of birth, home address, home telephone number, work telephone number, cell/pager number, insurance information which includes plan name, plan ID #, plan group #, subscriber name if other than ‘self’, subscriber’s date of birth, primary care physician’s name, and co-payment amount.
  • Verifying every caller’s information which includes; date of birth, home address, home telephone number, work telephone number, cell/pager number, checking patients insurance eligibility status by one click of a button, insurance information which includes plan name, plan ID #, plan group #, subscriber name if other than ‘self’, subscriber’s date of birth, primary care physician’s name, and co-payment amount.
  • Scheduling the patient with the correct appointment type code, scheduling the patient with the correct amount of time, documentation of appointment reason for every patient is essential, and confirming appointment date, time, provider they are seeing and office location.
  • Putting patient on call wait list if patient wishes to be seen sooner.
  • Checking the wait list daily when cancellations come through.
  • Notifying appropriate office of same day add-ons and cancellations
  • Triages all calls to appropriate personnel.
  • Responsible for scheduling queue voicemail throughout the day and returning patient calls within 30 minutes of received message. If a patient cancels an appointment via voicemail you are to call the patient back to try to reschedule even if they have stated they will call to reschedule.
  • Responsible for patient reschedules and patient reminders.
  • Entering faxed referral registration requests from primary care and urgent care offices. Calling patients to schedule appointments and documenting in Athena charts when they are not reached.
  • Informing patients about proper protocols.
  • Informing patients if their insurance requires a referral.
  • Maintains a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism.
  • Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards.
  • Complete all assigned required training by the deadline including, but not limited the Code of Conduct, Privacy & Data Security, and OSHA.
Qualifications:

Education and Experience:

  • High school diploma or equivalent.
  • Two years’ experience in physician practice or customer service-related background.

Essential Skills and Abilities:
  • Exceptional articulate communication skills.
  • Able to demonstrate concern for patient’s problems.
  • Cares for patients as one would wish to be treated.
  • Conveys enthusiasm.
  • Ability to empathize with geriatric and disabled people.
  • Good problem-solving skills.
  • Knowledge of Microsoft Word.

scheduler
APDerm

www.apderm.com
Acton, MA
Mark Lamp
Unknown / Non-Applicable
501 to 1000 Employees
Company - Private
Health Care Services & Hospitals
1992
Related Jobs

All Related Listed jobs

Front of House Team Member
Tivoli Cheltenham, England 10.52 GBP HOURLY Today

To be considered for this position you must be at least 18 years old as it involves the sale of alcohol. Welcome and engage every guest.

Administrator
HCL Technologies Manchester, England 19004 - 20383 GBP ANNUAL Today

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket

Marketing Assistant / Apprentice
Travis Perkins plc group Coventry, England 30956 - 48150 GBP ANNUAL Today

The Level 3 Apprenticeship covers a range of marketing tools and social platforms, empowering apprentices with the creative freedom to produce high quality

content specialist
Syneos Health Remote Today
CAMHS Specialist Practitioner - N&S CAMHS Eating Disorders Outreach
South London and Maudsley NHS Foundation Trust London 49036 - 55049 GBP ANNUAL Today

This will include specialist interventions for young people aged 2-17 years and their families. With discounts of up to 10% from a variety of well-known retail