Scaled Customer Success Manager, Google Cloud Consulting London, England
Job description
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience in customer success management, or a similar customer-facing role.
- Experience working in a cloud based technology company, including cloud concepts and technologies.
Preferred qualifications:
- Experience managing customer accounts and delivering customer outcomes and success.
- Experience working in a SaaS/IaaS/PaaS company or consumption driven business.
- Excellent organizational and time management skills, with the ability to drive multiple, simultaneous programmes to a successful outcome.
- Excellent communication and people management skills, with the ability to deliver presentations with compelling messages to technology and business audiences, up to CxO level audiences.
About the job
The EMEA Growth Team is a Google Cloud Consulting (GCC) Customer Success organisation focused on driving customer growth and success within Google Cloud’s Enterprise and Corporate accounts (e.g., Mid-Tier segment). Each Customer Success Manager (CSM) owns a portfolio of accounts, driving programmatic adoption, enablement and success activities to accelerate our customers’ journeys with Google Cloud.
In addition, the EMEA Growth Team acts as a Customer Success Center of Excellence (CoE), providing enablement and support to Google Cloud account teams to enable them to undertake fundamental adoption activities within their named accounts. To support this, each CSM is expected to develop scalable adoption programmes and share these with the wider Google Cloud community.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Manage a portfolio of Google Cloud accounts to assist those accounts with the successful adoption of Google Cloud products and services.
- Assess and identify the specific adoption activities and programmes required in each account. Work in collaboration with the key customer stakeholders and the Google Account team, driving those programmes to a successful outcome.
- Build strong relationships with key customer stakeholders, to become a trusted advisor within each managed account, with a focus on delivering ongoing customer value and building mutual success.
- Ensure customers derive maximum value from their investment in Google Cloud, resulting in customer success stories and references.
