Sales Team Manager - Afternoon/Evening Southend-on-Sea, England
Job description
InsureandGo is one of the UK’s leading Travel Insurance Specialists with an exceptional 4.8 STAR Trustpilot rating, which is underpinned by our commitment to delivering an excellent customer experience. Our Gold and Black travel insurance policies have been 5 Star rated by Defaqto.
We have an exciting opportunity for a Sales Team Manager to join our award-winning Contact Centre based in the heart of Southend-on-Sea, Essex.
We are looking for an experienced and inspiring Sales Team Manager to drive operational excellence and lead a team of Sales Agents to deliver an optimum level of service to our customers.
You will possess a proven track record of engaging with, motivating, and proactively managing a sales team and ideally have experience of working in a FCA regulated environment. You will also have a hands-on approach and demonstrable experience of effectively coaching a team in order to achieve conversion and sales targets.
In return you will receive a competitive salary, commission, fantastic benefits, and opportunities for growth and career development.
Key Responsibilities
- Coach and develop staff using performance management tools to successfully meet and improve upon key performance indicators and personal objectives.
- Support, coach and develop members of your team to a level that enables the business to effectively succession plan.
- Ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team.
- Assist with the recruitment process, acquire the most suitable calibre candidate for role, promoting an excellent brand image.
- Produce Management Information in relation to agent activity which will help identify any coaching and development needs required to assist agents to meet their KPIs.
- Effectively communicate technical, client, customer, service and system related issues or staff related issues to your direct line manager providing recommendations for swift resolutions.
- Handle complaints in line with our complaint handling process.
- Monitor, record and effectively manage absence and time keeping issues in line with Company procedures.
- Document and deliver monthly 1:1’s ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail.
Salary
The salary is up to £38,000 per annum, depending on experience, plus commission, with an OTE of £44,000 per annum.
Hours
37.5 hours per week, 11.30am to 8.00pm Monday to Friday, although some weekend working may be required.
What we look for in you…
· Previous experience in managing a successful sales team, ideally in an FCA environment
· Exceptional communication and interpersonal skills, both verbal and written
· Accountability, ownership, and resilience
· Excellent planning and organisational skills
· Ability to read and understand data analysing team performance
· Intermediate level computer skills
What we provide...
- 32 days holiday (inc. bank holidays)
- Holiday Buy Scheme
- Health Cash Plan – providing all your day-to-day medical costs paid for e.g. optical, dental, prescriptions and access to an online GP service
- Tech Scheme – we’ll support with you the cost of purchasing the latest tech to help at home
- Life Assurance – 4 times annual salary protection
- Employee Assistance Programme including paid for counselling sessions supporting employee wellness
Job Type: Permanent
Salary: Up to £38,000.00 per year
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: In person
Reference ID: CMSM3
