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If you’re looking for real development, enjoy being challenged and being part of a culture that truly values people over political correctness then please read on!
We are trusted by leading businesses to improve their people’s skills, performance and productivity with our proven learning and development solutions. It’s truly a privilege to make a daily positive impact to our customers’ working (and personal) lives. Our core driving principles are to provide ethical and sustainable employment and also share the rewards of our success with all contributors.

A reliable and resourceful Sales Support Manager is sought to join our sales support team, based at Limehouse marina, (Canary Wharf West - E14) and overlooking the Thames, 5 minutes from train stations (DLR and c2c).

You'll be working in an operations critical role liaising with key stakeholders across the business to help deliver world class solutions to our enviable client base. This is a growth role and for the right person development into senior management within the business.

The role will cover all aspects of Customer Service and Resource management. You will have strong organisation and administration skills and proven experience in event co-ordination and task management in a similar role, along with strong communication and management skills. Ideally you will have experience in a fast paced commercial or corporate customer service /co-ordination role, in a training or events company. Please note that the first 3-6 months will involve heavy investment in your training and development which will mean being in the office for at least 4 days a week.

We are looking for an ethical and highly organised individual who is keen to develop their management skills and career over the long term. Must have the ability to work independently, as well as part of a dynamic and integrated team.

Our innovative drive will challenge you to high performance levels underpinned by training. Feel secure in a trusting environment where others support you. Our people want to be the best and deliver best-in-class services. If you have our kind of personality, we can provide you with the tools, training, and processes to enable you to thrive.

STL has been providing business training since 1992 and offers a stable, challenging and rewarding opportunity. Our service delivery covers some of the most critical aspects of the real economy, management and leadership development, as well as IT business applications. Our client base mostly ranges from FTSE 100/Fortune 500, SME’s, with some Public & Third sectors.

Job Role:

• Key liaison with sales, the training team and clients to ensure robust and reliable training delivery
• Respond promptly and effectively to both internal sales team and external customer requests
• Ensure that more complex customer issues are followed up and resolved in a timely manner
• Source and co-ordinate training resources for training events
• Daily review of online customer feedback and active escalation of any service delivery issues
• Work closely with the General Manager, Sales Manager and Training Manager on commercial priorities as they arise
• Sales process support, including customer service reporting

Job Responsibilities:

• Daily administration: order processing, event creation, customer onboarding, customer service management
• Management and co-ordination of all training logistics and internal company events alongside colleagues
• Management of the company training schedule and internal scheduling systems/reporting
• Management of company call handling and customer enquiries
• Management and utilisation of numerous reporting tools
• Working closely with internal and external trainers
• Sourcing and development of the external training delivery team

Skills Required:

• Experience in a b2b online/eCommerce customer service environment
• The ability to prioritise work
• Effective multi-tasker with the ability to cope well under pressure
• Fluent written and verbal English communication skills
• Relevant degree
• Excellent business communication, planning and organisational skills
• Excellent computer literacy using MS Office (Excel, Word, email) and CRM systems
• Good phone manner and rapport building skills
• Confident and outgoing
• Eligible to live and work in the UK