SALES SUPPORT ASSISTANT London, England
Job description
DEPARTMENT: Sales
REPORTS TO: Assistant Sales Support
LOCATION: 16-18 Propeller Park, 400 NCR Business Centre, London NW10 0AB. Relocation to central London within 3 months.
TERM: Permanent, full time
Cutler and Gross was founded on the principle that when it comes to eyewear, it’s not just about how we see the world, it’s about how others see us. For over 50 years now, it has been at the forefront of optical design - as trailblazers, disrupters and pioneers whose legacy has been much imitated, but never surpassed.
A brand built on friendship, it was established by opticians Mr Cutler and Mr Gross in 1969. Thanks to word of mouth, what began in London’s Knightsbridge as a small but innovative bespoke service soon became a fully-fledged mecca for artists, rock stars, writers and royalty. Together, the pair had created the perfect balance between taste and technicality, quickly cementing their reputation as industry leaders in eyewear.
Using the finest raw materials, each individual frame is handmade by experienced craftspeople in its owns factory in Cadore, within the Italian Dolomites.
Today, the proudly independent eyewear brand has 6 flagship store locations in London, Bath, New York, Los Angeles and Toronto and is stocked in over 2000 Wholesale accounts in 50 countries around the world, and online at www.cutlerandgross.com
The Role
We are looking for a new Sales Support Assistant to join the dynamic Sales Team at Cutler and Gross at our Head Office in London. You will provide support to the Sales Agents, distributors, and customers. The individual we are looking for will be customer focused and display an ability to resolve queries promptly and efficiently whilst having a proactive approach to their work.
Key Responsibilities
- Delivering a high level of service to our global wholesale customer base in a professional and friendly manner in line with our Service Level Agreements.
- Working closely with our Logistics Team in London and Italy to ensure all customers orders are delivered in a timely manner.
- Providing a high level of support to our Sales Agents dealing with any queries promptly.
- Answering phone calls and emails as well as having video calls with Sales Agents and customers when required.
- Tracking the status of customer deliveries.
- Running weekly Sales and Back Order reports for the Sales Agents and Management Team.
- Developing your product knowledge to encourage brand awareness and help drive sales.
- Acting as an advocate for our B2B Platform and aiding customers when using the site.
- Providing after sales support to all customers.
- Managing customer returns and raising credit notes.
- Potential for work related travel to trade shows in Europe based on experience.
Experience
- 1+ years’ experience in Customer Service or a Customer Success role.
- Good IT Literacy, knowledge of Microsoft Office particularly Microsoft Excel is desirable and must be comfortable learning to use new software.
- Proficiency in numeracy.
- Additional languages including French, German, Italian or Spanish are desirable but not a requirement.
- Experience working in Wholesale or Fashion is desirable but not a requirement.
About You
- Friendly and self-motivated individual with a can-do attitude.
- Excellent communication skills.
- Ability to multitask whilst working in a fast-paced environment.
- Excellent organisational skills and time management.
- Works well with a team contributing to group goals as well as being able to work independently.
Note: To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
Applicants should apply with a CV and cover letter to [email protected]
We are not accepting queries or candidate applications via recruitment agencies or consultants.
