Night Manager London, England
Job description
The Chelsea Harbour Hotel is seeking an experienced Night Manager who will be Responsible for the overall operation of the front office and assuming responsibility for the hotel in the absence of the General Manager / Senior Manager.
As Night Manager your key responsibilities include:
- To act as first point of contact for any guest challenges and team member related issues at night.
- To be responsible for complete and accurate handover of daily events from one shift to the next.
- To supervise all aspects of front office operations and ensure that correct procedures are followed.
- To deal efficiently and courteously with any guest enquiries or complaints. Follow-up and ensure guest satisfaction and communicate issues to management.
- Responsible for the coordination of groups and conference bookings and distribution of all information related to Front Office. Supervisor or any late group arrivals and for preparation of groups arriving the following day.
- Ensure that all night procedures and night audit are completed correctly, in line with hotel policy and shift task list for night manager.
- To be familiar with all areas of night operation and supervise night team.
As a Night Manager, the essential skills required are:
- Ability to lead a team.
- Previous experience.
- Great costumer service skills.
- Good communication skills.
For you
We offer a benefits package including:
- Group Personal Pension Plan
- Life Assurance
- Meals Provided on Duty
- Employee Discounted Accommodation
- Employee Discount on Food & Beverage and Hotel Restaurants
- Friends and Family, (discounted) Accommodation Rate
- Uniform (Laundry / Dry Cleaning for Uniform)
- Eye Care Vouchers
- Long Service Awards
- Employee of the Month / Year
- Recommend a Friend Scheme
.... As well as real opportunities to develop and gain promotion within the industry.
About the Hotel
The Chelsea Harbour Hotel is a luxury 5-star all suite hotel set in the exclusive Chelsea Harbour Marina and within walking distance from the legendary King’s Road. All of the hotel’s luxury suites are spacious and elegantly furnished, with four spectacular penthouse suites which offer some of the best panoramic views across London from their spacious roof terraces. Leisure facilities at the hotel include the Blue Harbour Health Club and Spa, with a 17 metre indoor swimming pool, state of the art fitness centre, sauna, steam room, six treatment rooms and hair salon.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Job Type: Full-time
Salary: From £25,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Referral programme
Schedule:
- 12 hour shift
Work Location: One location
Reference ID: CHHNM
