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Job Title: Customer Service Advisor

Location: Quorum Business Park, Newcastle upon Tyne, NE12 8EX - Hybrid working options available after completion of training with the option to work from home 3 days per week

Salary: £21,320.04 (OTE £27,320.04)

Contract: Full time – permanent - hybrid working

Hours: 36.25 hours over 5 days a week, Monday to Friday shifts between 8am – 7:15pm and alternate Saturday shifts between 9am – 5:15pm

Here at the AA, we’re driven to create confidence amongst drivers, and we’ll instil the confidence in you to sell or retain our customers, by providing the right products to ensure their peace of mind. In return for your hard work, we’ll reward you through our incentive scheme!

No matter what the call, your dedication to the customer will ensure they have the right outcome, every time. You'll be working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand.

We are the engine that keeps Britain moving, apply now to unleash your potential!

What will I be doing?

• Striving towards sales goals or retaining customers who are coming to the end of their policy
• Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call
• Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries
• Pushing for better by using resources, tools and systems available to offer the best customer outcome
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service

We’re looking for someone to become:

• A motivator- you’ll be motivated to meet goals and remain determined to achieve
• A socialiser: you’ll adapt your behaviour to develop effective relationships and be energised by social interaction
• A self-starter: you’ll be proactive taking pride and ownership in your work
• A composed operator: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively

Here's what we offer you

• The opportunity to join and learn within a team that’s as driven as they are supportive
• 23 days annual leave, with the ability to buy holiday
• Free AA breakdown membership
• Employee discount scheme that gives you great discounts on healthcare, shopping, holidays and more
• Discounts on AA products including car and home insurance
• Access to employee inclusivity awareness networks
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
• Worksave pension scheme with up to 7% employer contribution
• Plus, so much more!

Additional Information

No CV, no problem!

We believe that you can be a great fit for this job based on your behaviours and natural abilities, rather than your experience, so you don't need to submit a CV with your application. Instead, simply complete our application form and you'll be sent a series of games that will identify your natural strengths and will determine your suitability for the role. In return, we’ll automatically provide you with feedback.

Your interview

You’ll be invited to meet with our friendly interviewers for a competency interview including a role play. This will last around 60mins.

Onboarding

Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.

Training and going live on the phones

We’re here to support you at every step. Our expert trainers will guide you through your first few weeks of your induction where you should expect to learn lots about how you’ll support our customers in a fun, collaborative and engaging learning environment. You'll then progress onto the Academy where you'll be supported by your Line Manager and colleagues until you become an expert in our behaviours, products, and systems.

About The AA

Solution bringers. Day makers. Extra milers. We are the AA.

We keep everyone’s show on the road and are here for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers.