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Due to continued growth, we have a rare opportunity to join our dynamic team at Thurlow Nunn Distrigo, a leading automotive parts distribution company in Luton. We specialise in providing top-quality parts and exceptional service to our valued trade customers. As a Trade Parts Sales Specialist, you’ll play a vital role in supporting our local B2B business, providing expert advice and ensuring our customers have everything they need to succeed.

As a Trade Parts Sales Specialist, you’ll be the go-to person for our trade customers, assisting them with their parts requirements and offering tailored solutions to meet their business needs. Your primary responsibilities will include:

• 
  Providing exceptional customer service to our trade customers, building strong relationships based on trust and expertise.
• Identifying customer needs and recommending appropriate parts and accessories.
• Assisting customers in finding the right products, providing detailed product information, and offering suitable alternatives when necessary.
• Processing orders accurately and efficiently, ensuring timely delivery to customers.
• Proactively identifying opportunities to upsell and cross-sell products, increasing revenue and customer satisfaction.
• Resolving customer queries, concerns, and complaints promptly and professionally.
• Maintaining up-to-date knowledge of our product range, industry trends, and competitor offerings.

Requirements:

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  Previous experience in automotive parts sales or a similar B2B sales role is highly desirable.
• Strong knowledge of automotive parts and accessories, particularly in the trade market.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Proven track record in delivering exceptional customer service.
• Self-motivated and target-driven, with a passion for sales and achieving results.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong problem-solving skills and attention to detail.
• Proficient computer skills, including experience with sales software and inventory management systems.

Benefits:

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  Competitive salary with performance-based incentives.
• Opportunities for career growth and development within our expanding organisation.
• Comprehensive training and ongoing support.
• Employee discounts on parts and accessories.
• Friendly and inclusive work environment

As a family-owned business, we have strong values. You will be expected to represent our family values of: Professional, Trust, Respect, Caring and Together, through your own behaviour, every day.