Customer Assistant - Operations

Customer Assistant - Operations Carmarthen, Wales

M&S
Full Time Carmarthen, Wales 10.9 GBP HOURLY Today
Job description

Key Accountabilities

Customer Assistant - Operations

Working Pattern:
Thursday 15:00-20:15
Friday 15:00-20:15
Saturday 15:00-20:15
Sunday 13:00-18:15

Key Capabilities

Customer Assistant - Operations

Working Pattern:
Thursday 15:00-20:15
Friday 15:00-20:15
Saturday 15:00-20:15
Sunday 13:00-18:15

Operations Role Profile

  • You will be required to receive and accept in deliveries.
  • Segregate stock as required for the sales floor team to put out.
  • Clear all empty trays and rubbish from the floor.
  • Utilise applications to pull correct stock needed throughout the day.
  • Be a key holder required to open and close the building. (must be 18+)
  • Part of the On Call rota and be required to attend the store in a call out. (Required to attend store within 30mins)
  • You will be responsible for fridge temperature checks and to follow up with the appropriate action where required.
  • Carryout Daily, Weekly and monthly checks to keep the store trading legally.
  • You will be part of the emergency team.
  • Deal with contractors and visitors to the store to carry out any on site maintenance.
  • Hours of work will predominantly be between 4.45am-8.15pm with the exception of events and peak trading.

Purpose

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates it’s strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG

Customer Assistant - Operations
M&S

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
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