Find More Than 10K+
United Kingdom Jobs

Key Accountabilities

Key Capabilities

Customer Assistant - Operations

Working Pattern:
Thursday 15:00-20:15
Friday 15:00-20:15
Saturday 15:00-20:15
Sunday 13:00-18:15

Operations Role Profile

• You will be required to receive and accept in deliveries.
• Segregate stock as required for the sales floor team to put out.
• Clear all empty trays and rubbish from the floor.
• Utilise applications to pull correct stock needed throughout the day.
• Be a key holder required to open and close the building. (must be 18+)
• Part of the On Call rota and be required to attend the store in a call out. (Required to attend store within 30mins)
• You will be responsible for fridge temperature checks and to follow up with the appropriate action where required.
• Carryout Daily, Weekly and monthly checks to keep the store trading legally.
• You will be part of the emergency team.
• Deal with contractors and visitors to the store to carry out any on site maintenance.
• Hours of work will predominantly be between 4.45am-8.15pm with the exception of events and peak trading.

Purpose

• To deliver a great shopping experience for their customers, putting customers before task every time
• Champion new ways of working within stores through an open mindset and positive attitude
• Complete tasks and processes that deliver ‘best in town’ standards
• Serve and sell across all channels brilliantly well
• Be the voice of our customer to help us continually improve

Key Accountabilities

• Serve our customers efficiently and brilliantly well – on the shop floor and at service points
• Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
• Skilled to utilise all digital tools and communication channels to do the job
• Share customer and colleague feedback to help us do things better
• Share knowledge and experience with colleagues to support others in building skill and confidence
• Own their own learning & development and proactively access digital learning solutions
• Know the daily sales targets, priorities, promotions & selling opportunities
• Have great product knowledge to sell and recommend our products and services
• Proactively engage with customers to understand their needs and make recommendations
• Understand the store priorities and their part to play
• Complete tasks with pace and in line with SOPs
• Minimise cost and waste through good process practice
• Follow safe and legal working practices

Key Capabilities

• Understands how M&S operates it’s strategy, future and the role they play
• Committed to delivering excellent work fast with great attention to detail
• Open to and acts on feedback, asking for this regularly
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
• Effective at communicating their intentions to others; ensures communication is clear and simple
• In control of their own reactions and considers how to share their perspective to create better reaction for team
• Copes well with change and work challenges and recovers quickly from its impact
• Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

• Contributing to store sales and cost control
• Work across the store to get things done right first time within timescales
• Comprehensive knowledge of customer shopping channels
• Good level of product knowledge and services across the store
• Up to date knowledge of the commercial operation and brilliant basics
• Good level of digital capability and use of digital tools and applications
• Understand customer needs and spot selling opportunities
• Adapting to change
• Good Knowledge of VM principles

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG