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We are looking for an Application Owner - Sales and Marketing to join our Enterprise Applications team based in Coventry.

Enterprise Applications department is part of the Information Systems function at the MTC, deploying and supporting the enterprise applications used by MTC colleagues.

The Application Owner - Sales & Marketing role focuses primarily on supporting and developing Microsoft Dynamics 365 Sales & Dynamics 365 Marketing applications. Collaboration with business owners of these applications to determine priorities, required capabilities, roadmaps, capture requirements, design, deploy & support appropriate solutions is of essence. This requires a high level of quality communication with Business owners and within Enterprise Applications team.

The secondary purpose of this role is to ensure that data within Sales and Marketing applications is of highest quality, enabling Application Owner – Sales & Marketing to gather reporting requirements and, working with Senior BI Analyst, build dashboards and reports, further enabling an informed business decision making process.

Finally, 2nd/3rd level support for Dynamics 365 Sales and Dynamics 365 Marketing user base, ensuring that necessary information or solutions are shared with users of the system - leading to increased maturity of user competence overtime.

Person Specification

We are looking for a candidate who has:

• Broad knowledge of Microsoft Dynamics 365 Marketing and Sales applications at multiple levels, specifically configuration of: workflows, system & user interfaces, business processes and field management.
• Skill set to communicate effectively at different levels – from individual users and managers to companywide communications
• Skill set to prepare and deliver training sessions
• Strong coordination skills - organising activities for super users across the business
• Ability to create and manage high quality functional documentation and business analysis skills, ensuring knowledge retention within Enterprise Applications department.
• Able to liaise with 3rd parties and implement required changes
• ITIL qualification would be desirable at foundation level

In addition:

• Work in a structured and organised manner, ensuring prioritisation and clearly recording activity and progress.
• Resilient to outside pressures and ability to maintain focus
• Great team player aiming to add value and skills to the team as a whole.
• Ensure a positive support experience for end Users.
• Development of great relationship and trust with colleagues by exhibiting professional attitude and a welcoming approach to understanding customers’ challenges.
• Identify and understand when and who to escalate challenges to.

All aspects of the role are to be carried out as an exemplar within the business in adhering to the MTC RIGHT way:

• Acting responsibly, putting MTC’s interests ahead of personal ambition.
• Providing inspirational leadership to all who come in contact with you.
• Delivering in the broadest sense a great working environment.
• Leading with humility, honesty and integrity in all that you do.
• Promoting teamwork, supporting through difficult times and collectively celebrating our successes.

The Manufacturing Technology Centre (MTC) was established in 2010 as an independent Research & Technology Organisation (RTO) with the objective of bridging the gap between academia and industry – often referred to as ‘the valley of death’.

It represents one of the largest public sector investments in UK manufacturing and, after four years of planning and a 16 month build, the facility opened at Ansty Park in Coventry at the end of 2011.

In December 2011, there were 16 industrial members, 44 staff and just a few key pieces of equipment in the ‘workshop’.

Over the following 10+ years the MTC’s rapid growth has seen the expansion of our campus with the construction of three more facilities, including the opening of the Advanced Manufacturing Training Centre and the National Centre for Additive Manufacturing.

Our role has also increased to cover not only R&D but also Training, Advanced Manufacturing Management and Factory Design.

We now have over 800 talented employees working with us.

During this time we have helped hundreds of companies across a range of industries and over 100 of them have become members of the MTC.

Reference Checks and Security Checks (where applicable)

Due to the nature of our business, all employment is subject to satisfactory references being obtained, attainment of either a SC (Security Check), Disclosure Scotland Criminal Record Check or Foreign Police Check (whichever is applicable depending on duration of UK residency) and, as applicable, a medical assessment. Access to US technical data by employees requires prior Trade Control function approval. Clearance must be carried out against all applicable US export control authorisations.