sales representative United Kingdom
Job description
HIGHLAND HOUSE, we provide a vast range of products & services. Cashmere & Fine Woollens Made In Scotland / Bespoke Made To Measure Highland Kilt Wear / Harris Tweed / Ortak & Sheila Fleet/ Gifts & Souvenirs / Art Gallery.
Highland House put its customers at the heart of everything we do. Our success relies on a talented retail team who bring our values to life by helping our customers dress with creativity and confidence season after season and find those important gifts and accessories.
Like all our retail employees, our Senior Sales staff are ambassadors for Highland House, embodying our values by putting our customers at the heart of everything they do. They are an essential part of the team, supporting store management and creating a memorable shopping experience for every customer.
We have a brilliant opportunity for the following roles;
Part Time Senior Sales / 3 Set Days (Sunday, Monday, Tuesdays) 15-20 Hours contract
Part Time Senior Sales / 3 Set Days (Wednesdays / Thursdays / Saturdays) 15-20 Hours contract
Full Time Senior Sales / 5 Set Days (Tues/Wed/ Thur/Fri/Sat) 35 Hours contract
You'll help us by:
- Delivering an exceptional and inspiring service, demonstrating a thorough knowledge of our brand, products, design inspiration and services
- Recommending additional services and solutions to our customers to drive sales and gather customer data
- Actively driving sales across channels by introducing customers to our website, using it as a selling tool and supporting with the processing of online orders
- Having a first point resolution approach to any customer issues or feedback and actively seeking out solutions for the benefit of the customer
- Supporting the Store Manager and team to drive store sales, profitability and consistent KPI achievement
- Helping with implementing store visual merchandising, windows standards and guidelines and utilising all product, categories, and bestseller information to maximise commercial opportunities within the store
- Having a flexible approach to your work, playing an active role in all operational tasks such as management of stock, loss prevention, health and safety, and store safety standards amongst others
The skills you'll be sharing with the team:
Your high standards of customer service will be really important to you and is extremely valued in this role. The enthusiasm and energy you have shines through as you enjoy working and being a part of a team of like-minded people. Effectively communicating both with your team and our customers will come naturally.
The commitment you have to your work is evident and you enjoy seeing the results of this. Difficult situations don’t phase you as you are able to adapt, show resilience and have the confidence to work independently.
Why we hope you'll love working with us:
The success of HIGHLAND HOUSE is down to the skill and hard work of our team. We don't just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us.
From the moment your HIGHLAND HOUSE journey begins, it's our pledge to support you by providing dedicated learning and development opportunities that will enhance your day-to-day working life and help you build your skills and knowledge.
As well as doing everything we can to boost your development professionally, we believe encouraging personal growth is just as important. So you can fulfil your passion and purpose, not just at work but in life, we offer a range of benefits that are designed to enhance your career and wellbeing. These include:
- Hourly rate of £10+
- Uniform allowance
- 6.5 Weeks Holiday
- Generous staff discounts
- Employer Contributory Pension
- Learning and Development opportunities
At Highland House we believe in creating a positive environment where our differences are respected and each of us feels valued for our contribution. Treating people fairly is part of our values and at the core of our culture. As an inclusive employer, all qualified candidates will be considered regardless of race, ethnicity, religion or belief, age, socioeconomic background, gender identity or expression, sexual orientation, pregnancy and maternity and caring responsibilities, marital status, nationality and disability including invisible disabilities and neurodiversity.
As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If there’s anything else you’d like to tell us which would help your application
Job Types: Full-time, Part-time
Part-time hours: 15-40 per week
Salary: £10.00-£12.00 per hour
Benefits:
- Employee discount
- Flexitime
- Store discount
Flexible Language Requirement:
- English not required
Schedule:
- 8 hour shift
- Flexitime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Ability to commute/relocate:
- St. Andrews: reliably commute or plan to relocate before starting work (required)
Experience:
- Retail sales: 2 years (required)
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: SALES ASSISTANT HIGHLAND HOUSE ST ANDREWS
