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HYBRID OPPORTUNITY

Pertemps are delighted to be supporting our successful client based in Burton Upon Trent who have a permanent full-time position available.

£23,000 per annum

Hours: 9:00 a.m. to 5:30 p.m. (Monday to Thursday inclusive) and 9:00 a.m. to 3:00 p.m. (Fridays). Half an hour for lunch each day – 37.5 hours per week
Currently working on a hybrid model of 3 days in the office and 2 days working from home, however the office is open 5 days a week for those who chose to work there.


Key responsibilities: -

• New client onboarding
• Managing Incoming client enquiries (via telephone or PC)
• Client account management
• Commission and account administration
• Assistance / query resolution
• Technical support
• Proactive customer care

Experience

• Ideally, someone with telecoms experience – capable of outbound proactive contact, not just inbound agent type role.
• Experience in commercial environment: ideally some sales experience, but key requirement is sales support experience.
• An interest in mobile and telecommunications technology is helpful as is social media skills.
• Understanding of basic elements of telephone account management
• Data entry and query resolution
• CRM experience
• Proven track record, and success gained in an internal sales or customer service role.

In return:

• Basic £23,000 per annum
• 10% performance related bonus (after successful completion of probation)
• Stakeholder pension scheme
• Life assurance
• Health Cash Plan and Private Medical Cover
• Share schemes.
• Access to Linked in learning.
• On site free car parking
• 30 days holiday (inc. Bank/Public Holidays), increasing with service.

If this sounds like the perfect role for you