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Job description

Our Mission Statement

“Memoria Funerals has a mission to provide exceptional standards of service and facility to the bereaved families that use its services. This is because it is not only commercially sensible to do so but also because it is an essential act of human decency towards people who have just lost a much loved member of their family or friend. Bereavement is the price we must all pay for the joy of loving and being loved. The loss of a loved one is the most stressful, unhappy and traumatic experience that we will face in life. We at Memoria Funerals we realise that we are unable to eradicate such pain but we also know it is our responsibility and duty to be as efficient, kind, respectful and polite as humanly possible to our clients at their time of grief.”

Duties

· Establishing all customer needs through effective customer engagement and quality conversations.

· Communicating all available plans and payment options by following a sales process/script

· Maintaining a positive mindset throughout all customer enquiries/leads

· Ensuing compliance is followed in all recorded calls.

· Following all support, guidance, and office rules

Leads

· Prioritise “FRESH” Google/Social Leads

· Contact 0-3’s individual leads three times a day.

· Organize Call Backs effectively & Daily.

· Work through pots in chronological order

· Be available to take receipt of any inbound enquiries from all departments.

Minimum Expectations

· 200+ DIALs, 3hrs on the PHONE each day/everyday

· 2-3 Deals a day.

· Correct Quoting process followed.

CRM Rules

• 0-3 are yours for 3 days then open into the 4-7’s and so on
• Full access on 4-7’s and beyond
• Leads will be assigned automatically but then reassigned to another if not dialled within 10 min window. Another lead would then be assigned to you
• Inbounds placed in Lunar and remain yours if quoted/tasked call-back.
• Other agent tasked Call backs cannot be sold.
• Quotes/tasks 1 hour Window then open to all

Inbounds check Number/Post-code on Lunar to ensure non duplicated

Key Competencies

· Strong attention to detail

· Good communication skills

· Client focus

· Self-management

· Team working

· Achievement focus

· Adaptability

· Problem solving

· Integrity, sensitivity and commitment

Job Types: Full-time, Permanent

Salary: £31,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Commission pay

Work Location: In person