sales representative Grantham, England
Job description
Every day our customers are inspired by a range of quality products and services offered across our stores. Our aim is to provide each customer with an exceptional service that complements our extensive product range and caters individually to each customer’s needs.
To support the aim of enhancing our customer experience and play a part in the day-to-day operation of our store, we are seeking an After-Sales Service Assistant to join our busy customer service team based at Downtown Grantham.
As an After-Sales Service Assistant, you will be the first port of call for customers should issues with orders arise. You will need to effectively assist our customers by arranging any necessary visits to their homes or other necessary activities to support through to matters being concluded. You will regularly liaise with suppliers and manufacturers seeking returns, collections or credits as needed. As you will be speaking with a range of people both internal and external to the organisation, you should be a good communicator with the ability to tailor your conversation accordingly.
You must have initiative, be a good problem solver and be well organised. You must also have a valid UK driving licence as occasional visits to customers’ homes will be required.
Hours are 7.25 per day worked Monday to Friday with one Saturday worked every six weeks on a rota.
If you feel you would be an asset to our friendly team at Downtown Grantham, we would love to hear from you.
Our benefits package includes staff discount of up to 20% across all our stores, career progression opportunities within a friendly team environment and industry-leading rewards for long service.
Applicants should apply via the Indeed application process or please send a full cv and covering letter by post to Human Resources, Downtown Store, Wyberton Chain Bridge, Boston, Lincolnshire, PE21 7NL, quoting job reference G0706.
Job Types: Full-time, Permanent
Benefits:
- Bereavement leave
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Store discount
Schedule:
- Day shift
- Weekend availability
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: G0706
