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Job description

Job Description:

Northwood is seeking an energetic and experienced Estate Agency Sales Progressor to join our team in Doncaster, South Yorkshire. Our ideal candidate is self-motivated, passionate and committed to deliver a 5-star customer service experience and who is looking for a long term, full time position. We are looking for someone who has a positive attitude, enjoys working in a fast paced environment, and is looking for growth opportunities.

• Responsibilities:
• Provide excellent customer service to all potential and current customers
• Maintain proactive and frequent communication with all parties involved in residential sales including vendors, buyers, their solicitors and mortgage advisors to ensure all parties are kept informed of the status of their sale or purchase.
• Identify opportunities to resolve issues and drive the progression of the property sale forward, setting expectations and realistic timescales
• Educating vendors and buyers on the role that they play in helping them achieve a quick and hassle free sale or purchase.
• Provide advice and guidance at all times to clients, in matters such as surveys, renegotiations, chains and financial issues.
• Consistently work to reduce the time taken from offer acceptance to completion, to reduce fall throughs and maintain customer satisfaction
• Generate internal invoices in readiness for completion and ensure swift payment once the property has completed from relevant parties
• Provide reports to the Branch Manager on a weekly basis of the pipeline, offers accepted, completions and outstanding monies
• Active involvement in office daily and weekly meetings
• Promote the uptake of third party services with our sister companies including conveyancing, mortgage and insurance advice and property refurbishments.
• Maintain accurate and detailed records at all times using our bespoke CRM system.
• Assist with other daily operations of the office as and when required.

Essential Skills:

• Understanding of the residential sales process
• Strong attention to detail
• Ability to prioritise
• Excellent verbal and written communication skills
• Be a great team player
• Excellent IT skills
• Ability to drive and have own car.

Benefits:

• Be part of an award winning company
• Full Training and Development
• Career Progression Opportunities
• Regular company events
• Comprehensive training on our inhouse systems, products, and services.
• Fun, varied and dynamic forward thinking culture.
• Individual Incentives, competitions and prizes

Job Type: Full-time

Salary: £21,000.00-£24,000.00 per year

Benefits:

• Company car
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Paid volunteer time

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Loyalty bonus
• Performance bonus
• Quarterly bonus
• Yearly bonus

Ability to commute/relocate:

• Doncaster, South Yorkshire: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person