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Job Title.................... Parts & Accessories Associate

Department............... Parts & Accessories Department

Supervisor................. Parts & Accessories Manager

Summary Description

Setup and maintain an appealing retail environment and assist all customers with their shopping and purchase of merchandise.

Key Result Areas

• Service Department Support
• Customer Service
• Clean & Efficient Parts & Accessories Environment

Major Duties and Responsibilities

• Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
• Take service technicians' orders for parts and fill them as fast as possible.
• Assist service technicians in determining parts & accessories requirements for individual jobs.
• Recommend related Parts and Accessories, which may be required for a job.
• Supply cost of parts information on repair orders.
• Update inventory control system and parts catalogue.
• Notify service personnel when special parts or back-ordered parts are received.
• Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.

• Provide excellence customer service to all of the dealership's customers.
• Asist Parts and Accessories manager with attaining retail sales and profitability plans in Parts and Accessories.
• Greet customers immediately, in a courteous and friendly manner.
• Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
• Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
• Assist customers with determination of parts and accessories requirements and research merchandise in catalogues.
• Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

• Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
• Ensure merchandise displays are stocked, clean, and appealing to customers.
• Maintain updated customer mailing lists.
• Become familiar and efficient with all phases of the computer system required for P&A management.

Other Duties

• As assigned.

Supervisory Responsibilities

• No Supervisory Responsibilities

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Be prompt and available for flexible scheduling.
• Review all requirements and attend training sessions to keep current with P&A merchandising & inventory control topics as assigned by the Parts Manager.
• Demonstrate a professional approach to customer service.
• Accept direction, follow instructions, and work well with other people.

Qualifications & Job Requirements

• Must have ability to get along with a broad customer base.
• Knowledge of parts department functions and products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of Sale & computerized inventory systems or the ability to quickly learn.

• Ability to look up parts and quote prices for parts using proper catalog for particular vehicles.

Physical Demands

• The noise level in the work environment is occasionally loud.
• Occasionally required to bend, stoop, crouch, reach, and lift 50lbs. of material.

Working Conditions

• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, duties, skill, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

I have read the job description pertaining to Parts and Accessories Associate and agree with the qualifications expected of me upon employment with Fayetteville AutoMall.