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The Inside Sales team are a successful, diverse and sociable group, working together to drive new business and maintain customer loyalty. This role will be responsible for driving sales performance, managing the diversity of customer accounts for the region through frequent and meaningful customer interactions, and careful planning and forecasting to ensure the best return on investment.

1. Executes account activity and success positioning as a key contact throughout the lifecycle of the customer.
2. Supports the implementation of the BT group sales strategy with key customer accounts in order to contribute to the growth of revenue pools.
3. Supports and drives as a member of an account facing team empowering an ability to drive outcomes within the portfolio of accounts areas by selling strategic services.
4. Provides support when reaching out and prospecting to corporates that aren't active customers.
5. Supports customers' success by acting as a facilitator to meet a needs.
6. Supports account leads in addressing customer needs and challenges.
7. Collates comprehensive information on products and services, ensuring knowledge is current.
8. Supports critical customer-facing activities including executive engagement, company visits, briefings, and ideation workshops.
9. Supports in the implementation of ways to improve working processes within the account management team.

Collaboration

Customer Success

Issue Resolution

Account Management

Interpersonal

Customer Relationship Management

Solution Selling

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:

• Competitive salary
• World-class training and development opportunities
• 25 days’ annual leave (not including bank holidays)
• Discounted broadband, mobile and TV packages
• Share option and pension scheme programmes
• Flexible benefits to fit around you

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.