Sales Office Assistant Malvern, England
Job description
Our Business
This is an exciting time to join the recently rebranded Pulsar Measurement business, following the merger of Pulsar Process Measurement and Greyline Instruments, and the wider TASI Flow Group. The recent merger of two successful and growing businesses specializing in ultrasonic level and flow measurement has set us up for success, while growing the business both in the US and the rest of the world.
TASI, our parent group formed in 1999, has successfully grown companies who consistently deliver world-class products and services, focusing on our global customer needs in diverse market segments. TASI’s high repeat customer rate is due to an ability to remain close to our customers reinforced by providing local service and complete engineered solutions and problem solving.
Join us on this exciting journey.
Your Role
The role of Sales Office Assistant requires placing the needs of our customers at the forefront and assisting the wider Pulsar Sales network to achieve this.
Your Responsibilities
- Responsible for working with the UK, Europe & international field sales teams to product technical & commercial quotations for our clients
- Responsible for working with the Sales Support Manager to provide fast response & accurate lead times on quotes
- Responsible for updating the Regional Hub Leaders and distributors with new sales leads
- Responsible for monitoring various email inboxes and dealing with enquiries over the phone
- Accountable for providing accurate and up to date quotes for customers along with any documentation they may require
- Accountable for updating customer records on CRM system
- Responsible for assisting customers with navigating our website & handling enquiries
- Accountable for assisting to process orders and issue order acknowledgements in a timely manor
- Responsible for provide customers with updates, using the ERP system to obtain the correct information
- Responsible for participating in & contributing to Team Meetings constructively
- Responsible for enabling customer returns
- Responsible for working with the Product Support team to help customers with technical issues or enquiries
- Responsible for assisting with the maintenance of price and discount lists
- Accountable for handling customer complaints in a professional & efficient manner, keeping senior staff informed where necessary
- Responsible for assisting colleagues to generate reports on specific product sales
- Responsible for assisting with the applications for certificates from appropriate sources, including Chamber of Commerce
- Accountable for working within company guidelines & code of conduct
Travel
This is an office based role, though travel may be occasionally required (limited site and exhibition visits).
Your background
- Knowledge of Pulsar products, specifications, and subsequent units, however training will be provided.
- Good computing skills – use of Microsoft office and additional programs
- Strong customer service skills.
- Excellent communication & team working skills.
- Comprehensive mathematical skills – to be able to work out discounts, multipliers, and conversion rates.
- Knowledge of an ERP System, however specific training will be provided
- Ability to grasp technical terminology & drawings/ documentation.
- Able to work under own initiative, planning & prioritizing as necessary
Our pledge
We recognize that an inclusive and diverse workplace where all employees feel respected, valued and able to achieve their full potential is vitally important. Not only does it inspire creativity and collaboration, it’s good for business. We celebrate our differences and believe our diverse skills, abilities and perspectives strengthen our culture and our overall performance.
Job Types: Full-time, Permanent
Salary: £25,000.00-£30,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- UK visa sponsorship
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Malvern, WR14 1JJ: reliably commute or plan to relocate before starting work (required)
Work Location: In person
