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Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras Renaissance Hotel

Position Summary

As a Sales & Marketing Coordinator you perform general office duties to support Sales & Marketing teams (i.e. monitoring/distributing emails, supporting with enquiries, administrative support). Actively support the sales process as might be needed (e.g. voucher requests, brochure/ literature, gift ordering, site visit preparation). Actively participate in Marketing Plan, supporting with key activations, content creation and maintaining brand guidelines in all areas of the hotel. Prepare and submit reports as requested by the Director of Sales, Director of Sales and Marketing and Head of Marketing and ensure all office administration is managed with deadlines being met and workload managed effectively.

You’ll need to know your stuff:

• Under the direction of the Director of Sales and the Director of Sales & Marketing and Head of Marketing, collate and prepare reports
• Manage administrative tasks within the office – replying to emails, research potential business opportunities and sharing them with the Sales and Marketing team for follow up.
• Assist the team with VIP bedroom reservations as well as ensuring all appropriate alerts, traces and amenities are assigned.
• Assist the team when VIP FAM & Site Visits are due in by putting together sales packs and hotel gift bags.
• Work alongside the Director of Sales and Marketing, to organise and order gifts, department resources and merchandising.
• Works with the Sales & Marketing Team to ensure all projects as assigned are completed with the highest degree of attention and keep to deadlines as set.
• Answers telephones using the appropriate etiquette, including answering the phone within 3 rings and transferring calls when and where necessary.
• Act as a resource for other hotel departments and key stakeholders when a request for brochures or sales information is requested.
• Use MGS, Marsha, Opera, and internal programs to produce reports as and when required and requested.
• Keep apprised of hotel developments and ensure all marketing and branded collateral and correspondence is kept up to date.
• Assist in the content creation alongside the Marketing team.
• Effectively develops relationships with key internal and external stakeholders and communicate information from Sales & Marketing Team.
• Creates contracts as required for Corporate, FIT and Group proposals.
• Actively participate in finance meetings, manage the invoices and budget alongside the Director of Sales and Marketing.
• Follows all hotel and company processes and procedures.

You’ll be expected to deliver on the following:

• Maintain a high standard of five-star luxury lifestyle service within the in Booking Office & Lounge areas at all times as laid down within the company standards.
• Carry out other duties as may be required to ensure the hotel operation is properly maintained to provide total guest satisfaction.

Perks you deserve:

• Free St Pancras Experience including plus one.
• Free Access to the Gym and spa.
• Free meals at work
• Free uniform & dry-cleaning service.
• Free enrolment of Perks at Work- Access to unlimited deals of retailers and more.
• Discount of 50% in any of the St Pancras outlets.
• Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
• Travel Loan.
• 20 days holiday increasing with service.
• Annual Performance Review pay.
• Cycle to work scheme.
• Recommend a Friend scheme £500 - £800.
• Pension & Life Assurance.
• Employee Assistant Program.
• Comprehensive Training and Development program.
• Awards and recognition celebrations and many more….

Do you want to be part of a team of talented people, passionate about creating extraordinary experiences in London’s most iconic hotel? Then we look forward to receiving your application

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.