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Job description

• Head sales initiatives to support Sales Reps in achieving /exceeding targets/growth. Drive and shape development and understand opportunities and threats to grow the business.

• Develop and analyse sales reports presenting findings to Head of Sales

• Establish account relationships and develop an account management strategy to ensure this customer base is supported and maintained.

• Build strong relationships with customers to ensure repeat business.

• Attend regular Waste Services meetings to work in partnership with colleagues to create cost effective operational solutions to commercial offerings/sales.

• Monitor, focus and record figures on customer retention and reasons for cancellation.

• Understand customer requirements and find suitable solutions to meet those needs.

• Direct interface with clients to assist with the resolution of customer concerns.

• Resolves issues with contracts and commercial operations.

• Coaches employees on best practices for managing contract issues and handling daily issues and tasks.

• Assesses risks and makes recommendations based on a thorough analysis of all factors involved in a business situation

• Collate and improve database of information regarding contacts/sales leads etc.

• Regularly benchmark competitors to assess our competitiveness within the market.

• Engage in and evaluate customer feedback to ensure service meets/exceeds expectations.

• Assist with the marketing strategy for the department and any planned marketing campaigns.

• Assist customers in achieving their waste management goals and endorse for industry rewards where applicable.

• Represent the company at relevant trade / industry events.

• Prepare and produce presentations to promote the company’s services.

• Ensure that detailed and accurate information if provided to the transport team including any specific customer demands and any potential hazards.

• Any other duties as requested by the Head of Sales or SMT

Person Specification:

• Educated to GCSE or NVQ standard with high grades in English and Maths.

• Full driving license.

• At least 3 years’ experience within a similar role ideally within the waste or construction sector.

• Previous experience of successfully selling into the industry with strong skillset in negotiation and closing.

• Excellent local geographical knowledge.

• Strong people management skills with the ability to motivate and act upon any issues in a timely manner.

• Ability to take initiative and anticipate needs.

• A talented and concise communicator in writing and in person.

• Strong IT skills and a knowledge of Office 365 suite (Word, PowerPoint, Excel, SharePoint and Teams) as a minimum.

• Strong financial/commercial acumen.

• Professional and effective relationship-building skills.

• A high level of accuracy and attention to detail in all aspects of the role but with particular attention to H&S and any other regulatory compliance.

• Ability to work well within a diverse business and use your own initiative.

Job Types: Full-time, Permanent

Salary: £40,000.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: In person

Reference ID: JH290623