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Job description

About IMCD Group

IMCD N.V. is a leading company in sales, marketing, and distribution of speciality chemicals and ingredients. With a network of offices and warehouses across EMEA, Asia-Pacific and the Americas, IMCD provides its partners with the best-tailored solutions for multi-territory distribution management. Headquartered in Rotterdam, IMCD employs nearly 3,700 professionals in more than 50 countries who provide best-in-class expertise for major global manufacturers.

Background and Role

IMCD UK is based in Sutton, Surrey, and employs around 200 people. The role of Associate Sales/Supply Service Representative (SSR) is a customer service-based role, working as the first point of contact for customers/suppliers, responsible for building strong relationships and delivering excellent service both internally and externally.

SSRs are vital to the IMCD business working in all market sectors.

Your responsibilities at IMCD:

Our SSR team fulfills two key functions: supporting the sales side and/or supporting the purchasing side of our business. Typically, an SSR specialises in one of these two functions, but occasionally performs a combination of both.

Sale-side:

• First point of contact for customers in relation to order placement
• Receiving customer orders mainly by email/phone and placing these in our ERP system
• Dealing with queries relating to these orders such as price queries and delivery delays
• Developing and maintaining good relationships with customers and colleagues
• Developing good communication skills via email and phone with internal and external customers/colleagues
• Following Best Practice in relation to IMCD goals and values
• Dealing and resolving customer complaints such as damaged or delayed deliveries
• Managing workload in an efficient and organized way, keeping the ERP system/colleagues up to date where necessary.
• Efficient and supportive team working

Purchasing-side:

• Responsible for placing supplier purchase order on our ERP system
• Placing purchase orders based on customer/supplier requirements, stock holding and product stock levels
• Dealing with queries relating to these orders such as price queries and delivery delays
• Maintaining stock levels in accordance with our stock policies
• Developing and maintaining good relationships with suppliers and colleagues
• Developing good communication skills via email and phone with internal and external suppliers/colleagues
• Following Best Practice in relation to IMCD goals and values
• Working with our third-party warehouses and hauliers to resolve any purchase order queries such as damages and delays.
• Resolving any purchase-related complaints and recording these so that we can look for areas of improvement.
• Managing workload in an efficient and organized way, keeping the ERP system/colleagues up to date where necessary.
• Efficient and supportive team working

Your profile:

• Excellent communication skills – An essential! Not only talking on the phone and building relationships with customers and suppliers of all types, but also putting together professional emails and listening to and understanding client’s orders and colleagues instructions.
• Resilient, and able to multi-task and work under pressure – No two days are the same at IMCD. We work at a fast pace, and often encounter tight deadlines. You will have demonstrable experience in working to an excellent standard when under pressure, adapting to complex or challenging situations as they arise.
• Solutions-focussed – our SSR Teams work with our internal teams and customer/suppliers to overcome challenges, solve problems, and constantly seek to improve processes. You will be resourceful, able to understand and assess a situation quickly, and calmly identify and implement solutions/ improvements.
• A can-do attitude – our values are central to all that we do. You will go a long way if you use your initiative and common sense, and are happy to roll your sleeves up and support the wider team
• Be a team player – Supporting colleagues when needed and working as part of a team is essential to your team’s success
• Be highly numerate – we work with numbers a lot on the SSR team - be it giving quotes, placing orders, preparing reports or working with spreadsheets. Being able to spot discrepancies, working with percentages and in general be comfortable working with numbers. We will ask you to undertake brief maths/numeracy, attention to detail, and written communication assessments at first stage.
• IT skills – we will happily train you on JDEdwards & Salesforce (two of our key systems), but we would like you to have a good understanding of Word and Excel and be comfortable producing emails and letters
• Administration experience – at least 1 year of relevant sales/purchasing/customer services experience within an office environment.
• Qualifications: GCSE (or equivalent) Maths and English grade C or higher

Other information

• Over 3700 staff globally, 200 in the UK
• Modern office based in the heart of Sutton, a stone's throw from the high street and station
• Monday to Friday 37.5 hour week, with opportunity for hybrid working (3 days in the office, 2 days from home)
• Great company benefits include:
• Generous discretionary annual bonus scheme
• 25 days holiday plus bank holidays, as well as additional leave including birthday, marriage/civil partnership, and moving home leave.
• Generous pension scheme, plus life assurance and income protection cover offered
• Refreshments including fresh fruit, tea, coffee and soft drinks
• Cycle to work scheme, annual medical checks and seasonal flu jabs
• Access to extensive free wellbeing services, including free virtual/phone-based GP, mental health and physiotherapy services, an Employee Assistance Programme supporting mental, physical and financial health, plus access to employee perks and discounts with a range of high street and online retailers/entertainment providers
• Regular team and company-wide social events
• & Lots more...

If you want to make a real difference and work for a growing and expertise-driven company, then we’d love to hear from you. We’re looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you’ll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you’ll have the freedom to make your own mark.

We’re rooted in chemistry and specialty ingredients – yet operate like a professional services firm. As a truly international company, we have a presence in cities including Rotterdam, Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo, and Toronto.

Job Types: Full-time, Permanent

Salary: £25,000.00-£28,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Life insurance
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Sutton, SM1 4AF: reliably commute or plan to relocate before starting work (required)

Experience:

• office based, customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: AssocSSRI