sales manager Weston-super-Mare, England
Job description
Dewey Waters is a global market leader in the manufacture and installation of large- and small-scale water storage tanks, fire sprinkler tanks and biofilters. With over 60 years’ experience, our manufacturing and distribution abilities allow us to provide our product solutions throughout the United Kingdom and worldwide. Part of the Tricel group who are a global provider of high-performance solutions for the Water, Environmental, Construction and Materials industries. Our company ethos “Generations of Innovation” is built around three interlinking themes; Innovation, Quality and Heritage, which have been developed over the last 40 years.
Dewey Waters is looking for a customer centric Sales administrator to join the water team on a permanent basis. This person will work in a very dynamic environment and will provide exceptional administrative support to our sales team with the overall aim of driving business levels. This role is a based at our offices in Weston Super Mare.
Responsibilities
- Overall management of the Sales email account.
- Ensure all enquiries are dealt with, in line with the departments service level agreements.
- The sales administrator will review, extract the relevant details, and then log the details onto our bespoke CRM system.
- Prioritise and distribute enquiries to the sales team.
- Respond professionally and in line with the departments SLA’ to all customer communications through various channels; phone, email, webchat web form; addressing customer needs directly and/or referring calls to the appropriate manager.
- Quickly gaining a detailed understanding of the Company services and product offerings will be essential
- Assist customers by answering product and service questions, suggesting information about other products and services.
- Following up with customers on quotations we have provided to establish the status of the project and updating CRM system
- Pre-Qualification Questionnaires – Completing inline with the departments service level agreements
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; working with Quality to select the best solution to solve the problem; expediting correction; following up to ensure resolution.
- Contribute to individual, team, and department sales objectives
- Proactively engaging with customers to identify areas of growth for the business, as well as engaging customers on CSAT
- Running sales reports to provide information to the sales manager on a weekly and monthly basis.
- Accurately maintain and update CRM system as required
- Ad hoc Office Administration as required by the business
- Support other members of the Sales & Administration Team.
Key Skills and Experience
- 1-2 years’ experience in a customer service/ Support or Administration role.
- Excellent interpersonal/Communication Skills with friendly but professional manner.
- Excellent multi-tasking, organisational, written, and verbal communication are essential.
- First-hand experience with MS Office (MS Excel in particular).
- Ability to work under strict deadlines and prioritise workload.
- Capability to work on your own initiative.
- Resilience – ability to work under pressure while maintaining quality and standard of work.
- Experience in a Manufacturing background would be beneficial.
- Experience in ERP systems would be beneficial
Benefits
- Free on-site parking
- Employee Assistance Programme
- 24 days per annum plus bank holidays
- KPI related bonus
Full training will be provided to the successful candidates. Interested candidates should submit an up to date CV and cover letter.
Dewey Waters and the Tricel Group are an equal opportunities employer.
Job Type: Full-time
Benefits:
- Sick pay
Schedule:
- Monday to Friday
Work Location: In person
