Job description
Job description
Bridge Fire and Security are a well-established Service, Maintenance, and Installation provider of Life Safety and Security Systems within the Home Counties and West London region. We have exciting and ambitious plans to develop and grow our business further.
Role. The aim of this position is to effectively support the day to day Sales administration tasks to ensure customer and business expectations are met. Experience using CRM software is essential
The role requires the highest level of communication, the ability to work to set timescales, diligence, and attention to detail. The successful candidate will be able to build a good rapport with customers and field staff alike, ensuring both relationships work well.
A confident telephone manner is essential together with a good level of IT skills, specifically with Microsoft Word and Excel as well as the ability to learn and absorb our bespoke software. Previous admin experience in the commercial services sector is required.
You
You will be self-confident, Intelligent with a can-do attitude. You will have good attention to detail, organisation skills with the ability to work on your initiative. You will be used to working efficiently and most importantly be a team player.
Responsibilities are:
· Updating Customer records
· Issuing renewal customer contracts
· Posting and Raising Purchase orders
Producing Quotations ( training provided)
· Providing all post Maintenance visits documentation to our customers
· Answer in coming telephone inquiries
· Sales order processing
·
Skills and Experience
· Must demonstrate ability to use own initiative.
· 2- 3 Years CRM management.
· Must have experience of working in the service industry working in a Customer Service team that deals with Engineers would be advantageous.
· Track unresolved issues and report any problem encountered during onsite engagement.
· Excellent interpersonal and persuasive skills
· Strong verbal and written communication skills
· Exhibits ability to think creatively and analytically.
· Ability to manage time efficiently from one task to another while managing daily priorities.
· Commitment to follow-up and follow-thru on assigned tasks.
·
Job Types: Permanent
Hours: 9 am to 4 pm per week 9.30 -2.30 Monday to Friday
Salary: £23-28K per year and dependent on experience
Benefits:
- Additional leave
- Casual dress
- Company pension
- Flexible schedule
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Education:
- Certificate of Higher Education (preferred)
Experience:
- Office Admin with CRM management 2 years minimum.
Job Type: Full-time
Salary: £22,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- High Wycombe: reliably commute or plan to relocate before starting work (required)
Experience:
- Service Office Admin: 2 years (preferred)
Language:
- English (preferred)
Willingness to travel:
- 25% (preferred)
Work Location: In person
Reference ID: Brid 0101
Expected start date: 05/06/2023