sales manager Halesowen, England
Job description
Are you ready to embark on an exciting journey with a vibrant start-up that offers endless possibilities? Join a dynamic team where you can shape the future of our company and make a real impact. We invite you to become a part of Albion Self Storage!
At Albion, we thrive on challenging the status quo and breaking new ground. We're seeking exceptional individuals who can embody our vision through their unique personalities and outstanding customer service skills. In our team, everyone's ideas are valued, no matter how big or small.
The self-storage industry is experiencing incredible growth and evolution, and we're determined to lead the way. This is an amazing opportunity to join a rapidly expanding company with a supportive and friendly team, providing unparalleled service. We take pride in offering experiences that go above and beyond, from immersive on-the-job training to exceptional benefits.
Our core values are the foundation of who we are today. Whether it's supporting our customers through their inquiries and moves or finding ways to give back to our local communities and charities, our values guide us every step of the way.
So, what can you expect from us?
- A competitive salary of £25,000 per year plus entry into the company bonus scheme
- 28 days of holiday inclusive of bank holidays
- Personal development and training opportunities.
What are we looking for in you?
We're searching for individuals with infectious enthusiasm and a natural ability to uplift and assist our customers, making them feel welcome and valued. We're assembling teams with can-do attitudes, dedicated to providing exceptional customer service, whether it's over the phone, in person, or via email.
At Albion, you will be the face of our company, embodying our core values that set us apart. We expect you to bring a smile to every interaction, and in return, we'll provide the knowledge and support you need to succeed.
As an Assistant Manager, your primary responsibilities will include collaborating with and supporting the store team in various key areas:
- Achieving store targets and objectives, such as occupancy levels, sales per square foot, insurance income, merchandise sales, and customer service.
- Submitting weekly KPI reports to the Operations team and effectively communicating the reasons behind changes in sales, occupancy, and square footage.
- Ensuring a thorough understanding and adherence to the Sales and Marketing brief by yourself and your colleagues.
- Implementing and upholding the Store Standard, ensuring all colleagues comprehend and follow it.
- Implementing and adhering to all policies, procedures, and routines, while promptly handling all requests and returns.
- Maintaining a strong focus on exceeding customer expectations and proactively driving sales through effective store marketing.
To effectively manage the onsite team, you will also:
- Work towards maximizing sales and identifying opportunities for growth, always following the sales process outlined in the Sales and Marketing brief for every customer interaction.
- Uphold the Store Standard, ensuring adherence to daily, weekly, and monthly routines and cleaning schedules.
- Actively execute the store's marketing plan, promoting the unique features and benefits of Magenta to both business and residential customers, while cultivating professional relationships with relevant businesses.
- Prioritize excellent customer service and consistently surpass customer expectations, with the customer's needs always coming first.
- Develop and lead a competent and efficient team, supporting their professional growth and performance.
- Conduct face-to-face interviews and actively search for qualified candidates when necessary.
- Ensure the store operates within budgetary constraints, minimizing customer debt in accordance with company procedures.
- Maintain a safe and secure environment for both customers and staff, promptly addressing any security, health, or safety issues and reporting them to the Operations Team.
- Uphold compliance with all company policies, procedures, and routines, as outlined in the store operations manual, while ensuring proper record-keeping and successful implementation of new initiatives.
Working Hours:
- The store operates 7 days a week, and occasional lone working may be required to uphold high customer service standards and fulfil key responsibilities.
- Key team members are expected to work 5 out of 7 days, with fluctuating hours depending on the rota structure.
Join us at Albion Self Storage and embrace an exciting career opportunity where you can make a difference while being part of a passionate team.
Job Types: Full-time, Permanent
Salary: £25,000.00 per year
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Halesowen: reliably commute or plan to relocate before starting work (required)
Experience:
- Sales: 1 year (preferred)
Work Location: In person
Reference ID: Full Time Assistant Manager Sales
Expected start date: 15/08/2023
