Sales Executive London, England

The Game Is Now Ltd

Full Time London, England 25000 - 30000 GBP ANNUAL Today

Job description

Based in the heart of West London, Sherlock: The Official Live Game is a live gaming adventure and collaboration between the makers of the hit TV series and escape experience pioneers. Combining the best of escape rooms and immersive experiences, we’re the first official Sherlock escape room.

Heavily focused on driving tickets sales and spend per head, this role is customer centric, with the aim of maximising all commercial potential through the Direct To Consumer market, trade partnerships, large group bookings, and corporate hire, whilst enhancing the customer experience.

We are looking for a passionate individual to work closely with the Sales and Marketing Lead (SML), proactively maximising sales opportunities and generating revenue. This role has a specific focus on increasing incremental and new business, with specific focus on B2B & B2C, whilst providing first-class customer service.

Duties, include:

To ensure effective, accurate and efficient sales are taken from customers over the phone and by e-mail using our ticketing system, Fareharbor
To process large groups bookings and reservations, including raising invoices and liaising with the Operations Team to ensure all information is communicated for successful delivery
To process affiliate partner and ticket agent bookings
Managing, responding and promptly resolving all customer service enquiries on the phone and by email, maintaining a positive, empathetic and professional attitude toward customers at all times
Acknowledging and resolving customer complaints
Conducting market research to identify selling possibilities and evaluate customer needs
Actively seeking out new sales opportunities through outreach strategy, including but not limited to: cold-calling, networking and social media
Company expert on key systems and processes needed for effective sales and customer service, including but not limited to: Fareharbor and Buzzshot
Work with Marketing Team and Senior Management to effectively plan and implement the company’s B2B and B2C sales and marketing strategy in line with company directives
Proactively identify and develop key relationships with clients and continue to grow the client base
Manage groups packages on offer, including frequent reviews to ensure experiences are in line with industry standard and competitively priced
Researching and liaising with key selling partners, (including local businesses, tour operators, DMCs, language schools and student groups), to identify key sales opportunities
Measuring and reporting on key metrics including customer queries and sales leads
Comfortable working to and exceeding KPI’s
Attend trade shows as and when required
Manage changes to itineraries working with vendors and suppliers as needed
Work closely with the Bar Supervisor to ensure accurate ordering of supplies for bar products
Providing feedback on the efficiency of the customer service process

Competencies and Person Specifications:

Essential:

Displays a pro-active approach and is a ‘solution finder’
Self-motivated and able to work under own initiative. Ability to communicate on all levels in a clear and concise manner
Proven track record of driving B2C and B2B sales
Experience in Customer Service and feeling comfortable speaking to customers on the phone
Evidence of achieving targets
Strong organisational skills
Excellent communication across all levels of business
Excellent analytical skills and an ability to identify key sales periods
Keen to work in a small team, and get stuck in, regardless of the task. We are a small team, and need people to work outside their remits from time to time
Excellent oral and written communications skills
Proactive, personable and enthusiastic
Excellent attention to detail
Ability to work under pressure and to tight deadlines
Work closely with a diverse set of senior stakeholders and departments

Desirable skills and experience:

Visitor attraction background
Experience of working within sales
Experience of working with third party partners
Experience of working with ticketing agencies and systems
Experience of using Microsoft/Google applications

With at least 1-2 years’ experience of working within a venue/attraction sales or customer service environment, you will have a proven track record of generating B2C and B2B sales and demonstrate essential excellent oral and written communication skills. A familiarity with ticketing platforms and API is desirable.

Deadline: Tue 21st March 2023. Applications should include a CV and covering letter.

Job Types: Full-time, Permanent

Salary: £25,000.00-£30,000.00 per year

Benefits: