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Job description

We are looking for a multi-skilled individual to join us as a Sales & Events Coordinator.

Duties and Responsibilities

Sales

• Handle incoming event enquiries and nurture them to conversion. Taking responsibility for your pipeline & attending to it in a timely manner
• Provide quotes in-line with the pricing strategy seeking advice from your line manager for situations outside of the guidelines - Communicate clearly key and relevant terms and conditions to prevent any client complaints of miscommunication
• Dispatch proposals and follow ups in a timely manner
• Build relationships with clients to understand their requirements on the phone or in person as required. Match clients’ brief & budget
• build relationships and partner with venues in the area to offer our services to their clients.
• Encourage clients for show rounds and ensure you or a team member are available to host show rounds at times convenient for clients.
• Advise and guide on menu planning options and attend tastings - Ensure menu options are in line with published menu, and any bespoke variations are checked with the kitchen
• For each confirmed booking, ensure there is a signed contract and a paid deposit
• Upsell items as appropriate
• Ongoing liaison with clients to ensure all needs are met
• Produce and maintain an event file including all relevant information relating to each event
• Collect deposits and payments from clients. Manage your debtor book in a pro-active and accurate manner
• Ask for support when appropriate before mistakes are made
• Cross sell and promote other venues where possible

Events

• Liaise with the Kitchen to ensure food choices and amendments including dietaries have been clearly communicated to the kitchen in a timely manner.
• Ensure the kitchen has the right version of the day planner prior to the event
• Liaise with the Ops team to ensure events are planned effectively, with all clients’ specifications correctly recorded in the day planner
• Attend and manage events, directing the team to maintain the highest standard - Fully brief all staff on H&S, the event plan, points of note, special arrangement, roles and responsibilities; Take charge of issues arising, managing or delegating to ensure problems are resolved
• Ensure events run to time and budget. Keeping all amendments up to date
• Provide feedback from events to the team and wider company
• Ensure all planning materials are kept in an orderly manner on the shared drive for seamless hand over in case you cannot attend an event

Process / Marketing

• Develop efficient and scalable processes that can be replicated
• Undertake regular competitor analysis
• Ensure all social media platforms are up to date and sending the right message
• As instructed update all venue websites are up to date with photos, testimonials, correct specifications
• As instructed update/create blogs and post on all relevant platforms
• Ensure all online platforms have accurate and attractive messaging
• Diligently carry out weekly initiatives in an efficient and thorough manner
• Maintain good communication with relevant stakeholders

What We Offer

• Free tea & coffee from our Restaurants and 50% discount on all other items on your days off
• Company pension
• An engaging & supportive work environment

Rasoi is an Equal Opportunities Employer and we welcome applicants from all backgrounds and communities.

Job Type: Full-time

Salary: £24,000.00-£28,000.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• UK visa sponsorship

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Swansea: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Swansea

Expected start date: 27/03/2023