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COME AND JOIN US . . .

We are currently seeking a highly organised and efficient Sales Coordinator, Groups to join our Commercial team, working three days each week.

We’re a mighty and adaptable team and we’ve seen our business change significantly over the past year. Our focus has now shifted from groups to individual leisure guests. This role is key to adding strength to our current Leisure Sales team and ensuring that we maximise on all opportunities to drive and achieve substantial growth for our leisure business to the hotel.

The on target earning potential for this role is £13.38 / hour - comprising a base hourly rate of £11.65, plus a qualified estimate of £1.73 per hour in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

ABOUT GLENEAGLES

One of the world’s most iconic luxury hotels and country estates, Gleneagles has been making memories for nearly a century. Recently crowned ‘Best Hotel in the World’ in the Virtuoso Best of the Best Awards, everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests.

WORKING AT GLENEAGLES

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

Here's a bit more detail on what we see you doing in this role:

• You’ll be the key support in ensuring your Directors and Sales team can work in the most efficient way whilst at the estate and also when travelling, making sure travel plans are booked, emails are reviewed, answered and filed accurately and professionally
• Supporting Reactive Group Sales with preparing proposals, contracts and entering bookings, and any ‘Lost’ into Opera; you’ll also audit the Group bookings to ensure accurate entry
• Replying to our client enquiries where there is no availability, asking if they are flexible and working creatively to fulfil their requirements
• Managing telephone calls to the Events direct line, distributing these to relevant team members, professionally taking messages and securing essential information
• Processing our Group Sales invoicing through the appropriate systems
• Working closely with the Group RSMs and the Director of Group Sales assist in planning FAM Trips, including building BEOs, site inspections and Gleneagles Experiences and organising VIP cards amenities for VIP arrivals
• Organising, coordinating and communicating site inspections on behalf of the sales team, including; booking time for execs to meet and greet, organising transfers, booking hotel rooms, organising amenities, building BEO, booking leisure, booking dining, and managing internal communication
• Supporting our RSMs on tradeshows, networking events and FAM trip follow up; entering accounts and contacts following sales missions; managing their expenses and creating reports required to enable targeting opportunities
• Assisting in ensuring that our sales tracker is updated monthly to reflect the tradeshows attended, sales trips carried out and expenses incurred
• Working closely with our Director of Group Sales Events and our Revenue team to create the monthly group dashboard
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

The kind of person we're looking for:

• You have at least two 2 years in an administration and support role, with a fantastic track record
• Self-motivated, you’re a proactive team player with great ability to plan ahead effectively
• Organised, methodical and creative, you’re able to prioritise your workload efficiently, and always meet your deadlines
• Your IT skills are strong, with an excellent working knowledge of Opera, Sun System and Microsoft Word, Excel, Outlook and PowerPoint
• You build strong working relationships, both internally and externally, you have excellent time management skills and you’re able to adapt and respond to last minute demands from our business
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive “can do” attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard, supports each other and above all has fun along the way

What’s in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum

Treats in your pocket

• Flexi points into yourPerkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
• Free ‘pay day’ lunch and monthly drinks offers
• A generous ‘refer a friend’ scheme

Be our guest

• Stay with us as a guest at Gleneagles for 2 nights per year at £65.00 per room BB per night
• Friends Family rate of £95.00 BB per night
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few
• Subsidised, single occupancy, en-suite accommodation available on our estate

Investment in your development and wellbeing

• Life Insurance
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

• About gratuities service charge:

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
• It is estimated that in 2023, our part-time employees can expect to receive around £1.73 in addition to their hourly rate

If you are our next Sales Coordinator, Groups, please forward your most recent CV to us today!