Sales Consultant West Byfleet, England
Job description
About Retirement Villages Group
We make no assumptions as to how people want to live. But support our communities to retain their individuality, diversity and spirit. We want to help people to make a positive choice in how they want to live.
And we have significant plans for growth, with an ambition to transform the market of independent retirement living in the UK.
Role Overview:
The Sales Consultant will be responsible for the delivery of an exceptional customer journey, from the initial enquiry through to completion of a sale and act within the agreed processes. By forming effective relationships, the prospective owner/tenant will have a capable single point of contact throughout their journey delivering the highest quality of service, product knowledge and overall experience.
Key Responsibilities:
- Plan, organise and direct sales and rental activities for the development. This involves, but not limited to:
- Effective lead management being the first point of contact for all sales/rental calls.
- Efficiently use and maintain the CRM system to an excellent standard, to thoroughly qualify and register prospect ensuring GDPR requirements are met.
- Keeping on top of CRM tasks and re-trawls where necessary
- Responding promptly to all telephone calls/emails/in person enquiries from all referral sources.
- Maintain and manage accurate and up to date file notes for all properties/enquiries
- Regular and accurate customer liaison delivering milestone updates/recommendations/solutions
- Proactively supporting pre-launch events, open days, and marketing events
- Actively promote the development/ lifestyle/community/properties skilfully negotiating offers
- Agreeing sales and taking the buyer through the journey with regular contact and introduction to community staff and other owners
- To ensure a smooth completion and handover, including the preparation of the unit/completion gift preparation/customer arrival/key handover and actual move in, always being mindful of Customer experience
- Handover of key resident requirements to the community (Village Manager and team) in terms of onsite community facilities and amenities.
- Networking with the community and local groups to build relationships and increase awareness of our developments facilities and amenities through participation in outside events, professional groups and wider community involvement
- Ensure Arco selling rules are complied with
Essential Attributes
- A preference for relevant experience in new homes sales/rentals
- Full driving licence
- Demonstrable history of achieving or exceeding set KPIs
- Experience working with CRM systems
- Experience of extended sales cycle environments
- Experience of off plan selling
Essential Skills and Qualities
- Excellent verbal and written customer service skills
- Exemplary interpersonal skills ability to build trusting relationships to deliver outcomes
- Proactive and entrepreneurial mindset ability to self-start, use own initiative, multi-task and work across teams in a fast-paced environment
- Positive attitude ability to work effectively across functions within a new development environment
- Results orientated ability to deliver results whilst working in a highly independent environment.
- Superb negotiation skills
- Determination, flexibility and enthusiasm
If this sounds like you, we would love to hear from you!
Job Types: Full-time, Permanent
Salary: £35,000.00-£55,000.00 per year
Benefits:
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Private medical insurance
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Ability to commute/relocate:
- West Byfleet: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Sales: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
