Sales Consultant Enfield, England

Berkeley Group

Full Time Enfield, England 10.56 - 12.04 GBP Today

Job description

To help customers identify and purchase a new home and ensure they receive an exemplar service through the process. Reporting to the Sales Team Leader and assisting the line manager in dealing with enquiries, managing customers’ expectations and demonstrating our KPIs

Key Responsibilities

To maintain sales targets on the project in accordance with the business forecast and budget
Deliver world class customer service measured through the Net Promoter Score (NPS) of 70+, with a target to strive for of 80+
To ensure compliance with Sales Department processes, procedures and reporting
Adhere to Group Health and Safety standards
Act in accordance with company Culture and Values of ‘Our Vision’ commitment to be a World Class Business generating long-term value by creating successful, sustainable places where people aspire to live
Qualifying enquiries and booking and confirming appointments
Dealing and supporting agents, introducers to close deals, building and maintain relationships.
Conduct viewings in the Sales & Marketing suites appropriate with agents and potential buyers from the International market
Liaising with buyer, agencies and client solicitors to ensure deadlines are met and queries answered
Assist the Sales and Marketing teams in the preparation of onsite events for Chinese and international markets
Achieve and exceed profitable sales targets by excelling in selling skills, demonstrating high levels of essential knowledge to perform in the role, delivering exceptional service and behaviour to all customers.
Demonstrate the highest level of professionalism at all times and with everyone you comes into contact with.
Create and maintain rewarding relationships with all customers; face to face, on the phone, by email
Provide exceptional customer service to all you come into contact with
Proactively manage every customer so each customer is more than very satisfied with the service they receive
Represent the brand to the highest professional standards of business at all times by setting and upholding the highest standards of presentation in all a customer sees, hears and feels
Manage and check all documentation required to ensure consumer code compliance.
To liaise with the project and customer service departments as required
Proactively work to devise and suggest new marketing ideas to drive new lead generation for the developments.

Skills, Knowledge and Expertise

Experience of similar residential schemes or property industry is required.
IT literate with using Microsoft office, Outlook, Excel.
Comfortable with conducting virtual appointments for the development
Strong interpersonal skills and presentation skills

Personal Specification

Proactive, self-driven, results-oriented with a positive outlook
Having the right attitude, transparency
High degree of personal loyalty & integrity
Keen to deliver exceptional customer service
Flexible and reliable
Credible, and comfortable in dealing with a wide variety of stakeholders
Reliable, tolerant, and determined
Team player
Empathic communicator, able to see things from the other person's point of view
Well-presented and business like

About Berkeley Group

Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.

We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all of our stakeholders.

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

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