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London, LND, GB Permanent Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

“While our precious writing instruments record the moments of your life, our equally exquisite watches aid you in keeping track of them” Sales Associate - Selfridges (Permanent, Full-Time) HOW WILL YOU MAKE AN IMPACT? As a lead brand ambassador for Montblanc, you are responsible for welcoming clients to the boutique, introducing them to the heritage of our maison and ultimately setting an exemplarily standard of customer experience and level of performance. A key focus for the team is CRM activity and cultivating a loyal client-base for both the brand and boutique. It is vital that this individual is proactive about nurturing genuine customer relationships and developing a successful client book. We are seeking candidates who are confident and experienced in digital outreach via WhatsApp, WeChat and other online communication platforms. KPI’s & sales targets are of the upmost significance. Having the ability to work both individually and as a team will be of high importance when trying to achieve sales within a highly competitive retail environment. Montblanc offers a vast array of products from writing instruments and stationery, to watches and luxury accessories. We require individuals who are passionate and curious about our maison. You will be expected to become an expert in your field – sharing this knowledge with both your clients as well as the rest of your team. As a Sales Associate, you will support the Boutique Manager on a daily basis and take on ad-hoc managerial responsibility in their absence. Duties will include overseeing all concession operations and BOH tasks, handling shopfloor cover, monitoring KPIs and driving business opportunities for the brand. HOW WILL YOU EXPERIENCE SUCCESS WITH US? You will play an essential part in the smooth running of our boutique and seamless customer journey. With this responsibility in mind, you will need to have an authentic approach with clients and demonstrate strong communication skills. We are looking for individuals who are naturally proactive and take initiative. Often our boutiques are extremely busy environments, so having the ability to remain calm under pressure is key. It is vital that this individual has previous experience dealing with clients from an array of backgrounds and cultures, in order to support Selfridges internationally diverse customer base. The existing team would welcome a co-operative colleague, who contributes in all daily operations and additional projects. As a Sales Associate, you will also be required to support the management team with additional tasks and execute managerial duties in the absence of the Boutique Manager. HOW DO WE KEEP YOU SMILING? As a significant member of the Montblanc community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development. YOUR JOURNEY WITH US: We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals: 1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call 2nd Stage – Video interview with the Boutique Manager for Montblanc New Bond Street 3rd Stage – Video with the Head of Retail & HR Business Partner for Montblanc LEARN MORE ABOUT LIFE AT RICHEMONT AND MONTBLANC BELOW: https://www.linkedin.com/company/richemont/ https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg https://www.youtube.com/user/montblanc External Description

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