Sales Associate, Harrods

“While our precious writing instruments record the moments of your life,

our equally exquisite watches aid you in keeping track of them”

Montblanc – Sales Associate Harrods

(Permanent, Full Time)

HOW WILL YOU MAKE AN IMPACT?

As an ambassador for Montblanc’s Harrods concession, you are responsible for welcoming clients to the department, introducing them to the heritage of our Maison and ultimately ensuring an exceptional customer experience whilst achieving sales targets. A key focus for the team is CRM activity and cultivating a loyal client-base for both the brand and boutique. It is vital that this individual is proactive about nurturing genuine customer relationships and developing a successful client book.

Having the ability to work both individually and as a team will be of high importance when trying to achieve sales within a highly competitive retail environment. Montblanc offers a vast array of products from writing instruments and stationary to watches and luxury accessories. We require individuals who are passionate and curious about our Maison. You will be expected to become an expert in your field – sharing this knowledge with both your clients as well as the rest of your team.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

You will play an essential part in the smooth running of our boutique and seamless customer journey. With this responsibility in mind, you will need to have an authentic approach with clients and demonstrate strong communication skills. A strong Leather Goods background and knowledge would be highly beneficial for this role.

We are looking for individuals who are naturally proactive and take initiative. Often our boutiques are extremely busy environments, so having the ability to remain calm under pressure is key.

We are seeking candidates with strong communication skills and an excellent understanding of the English language. It would be advantageous for candidates to have an additional language in order to support Montblanc’s internationally diverse customer base. The existing team would welcome a co-operative colleague, who contributes in all daily operations and additional projects.

HOW DO WE KEEP YOU SMILING?

As a significant member of the Montblanc community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Boutique Manager for Montblanc Harrods

3rd Stage – Interview with Head of Retail & Brand Manager for Montblanc