Sales Associate Leavesden Green, England
Job description
Every great story has a new beginning, and yours starts here.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role...
Are you a Harry Potter fan? If so, you’ll love working at the Warner Bros. Studio Tour London – The Making of Harry Potter.
As a Sales Associate, part of the Retail team, you’ll be an ambassador for the Tour, providing each visitor with an exceptional customer service experience. If you are someone with a love for retail, exceeding visitor expectations and know a Time-Turner from an Elder Wand, apply today!
What’s in it for you?
£11.50 per hour
28 days holiday (pro-rata)
GymPass or free access to our on-site gym
Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
Staff discounts on Studio Tour tickets, retail, food and beverage
Access to Friends and Family events
Free on-site staff car parking
Complimentary staff shuttle bus between Watford Junction and our Studio Tour
On-site staff Studio Café
Option to join our pension and private healthcare schemes
Your Role Accountabilities...
Proactively engage with and assist our visitors to help them maximise their enjoyment of the Studio Tour experience.
This position includes working on our tills, interacting with customers and replenishing our shelves.
Ensure our sales targets are achieved by fully maximising all sales opportunities.
Keep up-to-date on product knowledge and be able to confidently discuss our merchandise with customers.
This role requires that you be able to lift, carry and move boxes. It is also a role in a very busy Tour where there is lots of visual and audio stimuli.
Qualifications & Experience...
Able to contribute positively and enjoy working effectively as part of a team.
Effective, confident communication, engaging proactively with visitors and colleagues.
Working as part of a team with a flexible approach.
Enthusiasm for, as well as excellent knowledge of, the Harry Potter brand.
Working Pattern
We have multiple intake dates across the year which would require you to complete 2 weeks full time training (Monday-Friday), before starting your contracted hours.
Contracts range from 16 to 40 hours per week, and you will be required to work weekends (Saturday and Sunday).
Your normal hours of work are between 7am and 10pm. Occasionally working hours could run until 1am for events, for which you will be notified in advance.
Availability to work late nights, events and to support stock replenishment.
Department Overview
Warner Bros. Studio Tour London – The Making of Harry Potter is the only place in the world to showcase the authentic sets, props and behind-the-scenes secrets of the Harry Potter films at the location where they were made. It has attracted over 14 million visitors since opening in 2012, features retail stores with merchandise celebrating the Harry Potter film series and has received over 40,000+ reviews on TripAdvisor with 96% rating the experience as ‘excellent’ or ‘very good’. Since launching, additions to the Studio Tour include Platform 9 ¾ featuring the original Hogwarts Express, the Forbidden Forest and Gringotts Wizarding Bank. In December 2018, Warner Bros. Studios Leavesden acquired the Platform 9 ¾ group which sells Wizarding World merchandise, souvenirs, and collectibles.
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
The Legal Bits…
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at [email protected].
