Job description

We are looking for an enthusiastic Sales Assistant in retail for O2 to provide advice and assistance to customers to maximize the likelihood of a sale. You will be responsible for a variety of duties that pertain to creating an attractive environment for customers.

Your role as a Sales Assistant in retail is to be high performing, self-motivated and engaged team member who is clear on what great in-store performance and customer service looks like.

As part of a leading brand we offer a differential customer experience. You will do this by getting to know our customers through having great conversations and understanding their needs and what they want so you can sell the right product and service to them. Making everyday better for our customers through personal experiences that count.

An excellent Sales advisor must be energetic and outgoing with excellent interpersonal skills. The ideal candidate will be able to acquire thorough knowledge of the company’s products and pass that knowledge to customers along with a great deal of enthusiasm. The goal is to facilitate sales in every possible way to drive sustainable growth.

Responsibilities:

• Being passionate about O2’s products, services and propositions and understanding what we offer as a business
• Working to and following our customer excellence framework to make sure you are delivering a great personalised customer experience in store
• Working to store targets- selling and discussing products, services and propositions that meet the customers needs in an enthusiastic and knowledgeable way
• Using in store systems and working to processes. Taking ownership of what you do and making sure the store operates effectively and within compliance
• Taking ownership for your own development with the support from your Store Leader, Regional trainers, learning zone and your welcome pack
• Working with your team to take ownership of the store appearance, take pride in where you work
• To carry out any other reasonable request to support any other area of the business as and when required.

Skills and Experience Needed:

• Service excellence
• Romanian speaker preferred
• Can do attitude
• Honest, supportive, respectful and trust our colleagues
• Someone who is target driven
• A great team player
• The ability to build trusting relationships
• Someone with an outgoing personality who gets along with others
• Able to communicate effectively verbally and in writing
• A good understanding of GDPR and FCA compliance.

What we will give you:

• Competitive salary per hour
• Discounted Virgin TV & Broadband
• 28 days holiday per financial year (pro rota)
• 3 additional days holiday for 3 years service
• Fantastic induction programme
• Learning and Development support
• Cycle to work scheme
• O2 friends and family discount
• 2 paid volunteer days

Job Types: Full-time, Permanent

Salary: £11.05 per hour

Benefits:

• Additional leave
• Company pension
• Employee discount
• Referral programme
• Store discount

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Edgware, HA8 7BD: reliably commute or plan to relocate before starting work (required)

Experience:

• Retail sales: 1 year (preferred)

Language:

• Romanian (preferred)

Work Location: In person