Job description
Department
Iceland - Bath Street
Employment Type
Full Time
Location
Jersey
Workplace type
Onsite
Reporting To
Store Manager
- To make sure that stock is displayed for purchase and that customers know what products and services are on offer
- To make sure that customers can pay quickly and easily and leave the store feeling positive
- To serve customers in a courteous and efficient manner
- To ensure that date rotation
- To assist with moves within the store
- To merchandise the store
Key Responsibilities:
- To serve customers in a courteous and efficient manner
- To ensure that date rotation
- To assist with moves within the store
- To merchandise the store
- Handle customer queries and complaints efficiently
- Provide the customer with an up to date knowledge of products and services
- Ensure ticket checks and legal dept checks are carried out
- Ensure stock accuracy of depts. through counts and communication to your line manager
- Remove ‘waste’ and damaged stock from the sales floor and complete required paperwork
- Use commercial documentation to access information relating to your department
- Maintain high standards of sales floor and till point hygiene
- Adhere to Health & Safety regulations and maintain a safe working environment
- Watch out for theft, fraudulent methods of payment and deceitful purchases
- Assist with the training and development of new staff
- As necessary, work out of role in order to meet customer needs
Skills & Knowledge Required:
- Good general education
- Background in Customer Service
- Good Customer Service skills
- Ability to use till
- Good communication/interpersonal skills
- Ability to replenish stock and date rotate
- Ability to work on own initiative and under pressure to meet tight deadlines
- Ability to communicate with colleagues and customers in English language
Benefits include:
- Attractive Salary
- Discount card for all our brands with a secondary card holder.
- 20 days holidays increasing with length of service
- Opt in Contributory Pension Scheme