Customer Service Assistant

Customer Service Assistant London, England

BCA
Full Time London, England 26426 GBP ANNUAL Today
Job description

Job Role – Customer Service Assistant

Salary - £26,426 (12.67 an hour)

Location – BCA Enfield

Working Hours - Hours to be discussed at Interview - Part and Full time available

Flexibility over working hours and Part Time working also considered.

Type of Employment – Permanent

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Now, this is where you fit in…

We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.

Main purpose of the role

To deliver industry leading levels of customer service to our Buyers. Providing an efficient, high quality collection experience and to ensure queries and complaints are resolved in a timely, professional, and cost-effective manner.

Your key responsibilities will be:

  • Vehicle production administration, including data entry and document management.
  • Administer the Click and Collect process ensuring a consistent, positive buyer experience and efficient dispatch to hauliers.
  • Provide counter service to customers and visitors.
  • Support buyers through the swift resolution of queries and complaints.
  • Liaise with central claims team to ensure that any issues are resolved promptly and recorded accurately.
  • Action requests for information or action from the central Call Centre.

To be successful, you’ll bring some of the following experience with you:

  • Excellent customer service skills.
  • Excellent attention to detail.
  • IT skills Salesforce
  • Decision making & problem solving
  • Influencing & communicating
  • Team Player

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

  • Company Pension Scheme
  • Private Medical Insurance (role dependent)
  • An Employee Assistance Programme
  • Enhanced maternity, paternity, and adoption leave
  • Access to trained mental health first aiders

And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting, and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Customer Service Assistant
BCA

Farnham, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Private
Related Jobs

All Related Listed jobs

Restaurant Crew Member
Burger King - Glasgow Coatbridge Coatbridge, Scotland 9.5 GBP HOURLY Today

To pull it off we need Restaurant Crew Members with fire in their belly who want to commit to the cause of go Whopper or go home!

JD Sports - Sales Assistant - Part Time
JD Sports Hounslow, England Today

Ensure that customers receive the best possible service every time that they enter a JD store. You will assist in maximising store profitability by exceeding

Brickhill Milton Keynes (A5 Roundabout) Part Time Crew Member
McDonald's Limited Milton Keynes, England Today

As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs.

Receptionist
Norfolk & Suffolk Foundation Trust Great Yarmouth, England 20270 - 21318 GBP ANNUAL Today

The role will include call handling, greeting visitors, scanning documents and other administrative office duties including reception work.

Health Care Assistant
Langworthy Medical Practice / The University of Salford Medical Centre Salford, North West England, England 11.78 GBP HOURLY Today

Own transport as will be required to work across both sites and provide home visits. Demonstrate due regard for safeguarding and promoting welfare of children.