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Job description

The Role
Passionate about style? Love talking to people about it? Being a Brand Associate at Superdry is all about having your own style; with the way you look, learn and give amazing service. We want you and your individuality in our stores giving our consumers a fantastic brand experience.

Superdry is all about creating memorable experiences and providing amazing service. As part of this application process you will not be asked to upload a CV, instead you will receive an email to complete a Customer Service task online.
You Will

Be a brand ambassador by role modelling our behaviors, values and style.

Put our values and consumers at the heart of everything you do.

Offer amazing service and do the right thing for your consumers.

Look stylish every single day, representing the brand using your own personal style.

Know our brand by using engaging content about us and our products.

Understand key KPIs and work to positively impact them personally and as part of your team.

Be set clear goals and measures of success and take accountability and ownership for these.

Become an expert in our style choices and know how to bring these to life for our consumers.

Drive your own development using available tools and the support of your leadership team.

Build great relationships with your team and Store Leaders based on an open and honest way of working and trust.

Be part of a fun working environment where you are encouraged to be yourself and celebrate what makes each member of your team individual.

Keep our store running smoothly and looking super. Maintaining standards and housekeeping and completing day to day operational tasks.

Spot opportunities to make things better and share your ideas with your Store Leaders.

Get things done. We don’t want you to just tick the boxes, we want each day with us to be productive where you make a positive impact on the store and feel proud.

Must be available on Tuesday & Thursday

You Are

Someone who sees challenges as opportunities.

You love sharing your passion with other people.

Happy to talk to everyone, and you love to have meaningful conversations with consumers.

Someone who loves to learn and has a willingness to build skills through experiences and challenges.

You enjoy collaborating with people and working in a team.

Organised and use time purposefully/effectively.

Wanting to make a positive impact.

A creative thinker, always searching for the best possible solution in every situation.

Sees change as exciting and enjoys a fast-paced environment.

Passionate about style and obsessed with product.

Authentic and genuine

Working for Superdry has never been so rewarding…

A competitive hourly rate

20 days holiday plus your birthday day off

A new style obsessed Superdry wardrobe with our generous clothing allowance

Amazing staff discount with up to 50% online and in store

Flexible working patterns inc. 4 day working for full time

Style and Service obsession fuelled by our awesome training and development

Tailored made induction and onboarding to set you up for success

Pension contributions

Life assurance

You will work in an inclusive, diverse atmosphere with amazing sustainable premium products

At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves when they are at work. We obviously feel their voices speak volumes. We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible.

We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential.

As such, we are piloting a new recruitment process and removing CVs from hiring decisions. Partnering with SHL, we want to recruit Brand Associates based on values and behaviours, not experience. When applying you will be asked to complete a short application form to capture basic information before beginning the new Superdry experience. We’ll then ask you to complete a Customer Service Assessment and based on your results (which you will have visibility of) we will invite you to complete a video interview (high-volume recruitment only) and finally attend an in-person interview. An automated decision will be used to determine your outcome of the Customer Service Assessment. If invited to complete a video interview this will be reviewed by one of our hiring managers in store. All our hiring managers have completed unconscious bias training. The interview is all about you, your service behaviours and Superdry’s values.

Any candidates who would prefer not take part in this process, please contact your local store who will advise an alternative recruitment process for you. You can find a list of store contract details on our career site, under retail jobs and store locations.

At the end of the process, we want to hear from you. What did you enjoy, what improvements could be made, and was it what you expected? We want to create a more inclusive recruitment process for our Retail stores and need your help to make it happen!
About Us
Superdry is a British, founder-led brand with a truly global presence. We’ve been proudly creating world-class product for almost two decades, offering genuine choice to our customers with our curated style collections.

Our mission is to be the No. 1 sustainable style destination, delivering product that is authentic with unmatched quality and true integrity, much like our people.

We are on an ambitious, style-obsessed journey and need talented people to join us on the adventure. Are you ready for everything?