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Sales and Ticketing Agent Skybreak Gatwick, England

Skybreak

Full Time Gatwick, England 28000 GBP ANNUAL Today

Job description

Skybreak is a long-established family-owned company with more than 30 years’ experience in the Aviation and Travel industry. We are passionate about travel and pride ourselves on enhancing the airport passenger experience.

We have digitally developed our business to evolve within the current climate and are excited about the future. We are now looking to further recruit colleagues to join our skilled Sales & Operations Team to support both our on Airport operation based at Gatwick Airport and our new division of 'Remote Passenger Services'. If you are looking to work in an environment where no day is the same and you can make a difference then we would love to work with you.

Ideal candidates will have Customer Service experience in the Travel and/or Aviation industry. Preference will be given to applicants with Amadeus or other GDS/Airline ticketing/reservation system knowledge and or experience of working in Travel sales.

The location is Gatwick Airport and the requirement is to work shifts ( Please only apply if you are able to easily commute).

We offer competitive rates of pay (based on experience) plus the opportunity to earn uncapped commission with a ‘we earn you earn’ company ethos. Commissionable earning are a hybrid, part individual part shared model, with a monthly commission guarantee threshold, which is reflected in the OTE range.

Responsibilities

· Create tailor made solutions for passengers that have missed their flight

· Booking all travel products including but not limited to; flights, hotels, ground transportation and visa's.

· Provide high levels of customer service at all times and to contribute positively the passenger experience.

· Meeting company targets and earning generous commission

· Dealing with customers face to face at our customer service centres, via video link and live chat

Skills Required

· Previous experience in the travel and tourism sector

· Knowledge of Amadeus or other major GDS reservation system and/or previous Airline ticketing experience

· Geographical knowledge

· Intermediate Knowledge of Microsoft Office (Word, Excel)

· Languages (beneficial but not essential)

Key Qualities

· Team player

· Self-motivated

· Able to work in a fast paced environment

· Adaptable and enjoys variety

· Takes ownership, with a desire to make a difference

· Maturity and a professional attitude

We are keen to develop our people to maximise their full potential. So if you demonstrate a specific skillset and/or way of working, where possible we will look to position you within the team where you are most able and motivated to progress.

Applicants will be required to work shifts at Gatwick Airport within our core opening hours of 0600-2200 daily. Shifts allocated over 7 days (including weekends and bank holidays) and on a shift pattern.

Job Types: Full-time, Permanent

Salary: Up to £28,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
Life insurance
On-site parking
Wellness programme

Schedule:

8 hour shift

Supplemental pay types:

Commission pay

COVID-19 considerations:
Skybreak keeps up to date with and follows government guidelines, with associated policies in place to protect both staff and customers.

Application question(s):

Do you live within commutable distance of London Gatwick Airport to work shifts?
Do you have any previous Airline reservation/ticketing system and/or Amadeus GDS experience?
Have you previously worked in a customer facing role in Travel?

Experience: