Sales and Customer Service Advisor United Kingdom
Job description
Thomas Ridley Foodservice are a leading Foodservice operator. Our mission is to deliver the best in Foodservice…
Having invested £7 Million into the business within the last 3 years we are seeking a Sales and customer service operative to provide an important link between the company and our customers. Within our bureaucratic free organisation this is a fantastic and rare opportunity for an exceptional sales and customer service operator to make a difference.
Our core values include; serving our customers in a manner that we would expect to be served, operating with honesty and integrity and allowing our employees much autonomy. Our team is genuinely empowered to make a difference.
As a sales and Customer Service Operator, you will be responsible for managing incoming and planned outgoing customer calls, proactively engaging with your customers to accurately place their order onto our computer system, understand their needs and advising them on the best products to meet their requirements, as with all sales positions you will be measured against a set of sales targets and operational KPI’s (key performance indicators)
Our sales approach is consultative, we sell to our customers who we have built relationships with over many years, we DO NOT hard sell.
In an age where business is conducted online we will require our Sales and customer service operators to engage with customers via live web chat and tickets as well as the more traditional phone.
we will continue to develop new categories and products and to increase our market share. We are a successfully growing organisation and the Sales and customer service operator will be a critical member of our Sales Team.
If you have a history of sales or customer service we encourage you to forward (in complete confidence,) your CV
qualities needed
You will be organised and planned, be able to work under pressure and have a sales or customer service background, competitive, proactive, positive with a can do attitude
I.T literate confident person with a professional manner.
You will work with our sales team, other key functions and customers to support sales growth in line with our strategies
Qualifications and Skills
A functional understanding of I.T and good analytical skills are Important
Excellent written and verbal communication skills and the ability to manage time and tasks effectively achieving deadlines. An ability to create and maintain positive relationships both internally and externally.
responsibilities
- Manage daily call schedules to ensure you take an order on the first call
- Provide a customer contact point and customer service for all customers
- Process web chat and tickets efficiently and effectively
- Plan to upsell at every opportunity
- Work closely with your assigned Territory manager to exceed sales and profit targets
- Achieve targets on promotions and focus days
- Achieve daily productivity KPI’s (key performance Indicators)
Job Type: Full-time
Salary: £21,673.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Wellness programme
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Bury St. Edmunds, IP30 9XA: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
