Sales and Customer Service Advisor United Kingdom
Job description
Recare are a small family run business based in Oxfordshire and are proudly recognized as one of the most respected mobility and rehabilitation specialists for adults and children in the UK. We supply quality mobility and rehabilitation equipment that enhances independence and comfort for disabled individuals right across the country. Our team of caring healthcare and technical professionals offer extensive expertise focused on delivering the best outcomes for our customers.
Working as part of a small team you will help provide valuable support to customers and sales consultants within the business. The team work together to ensure an efficient process flow from first contact through to completion.
Day to day work will include:
- Managing the diary of two sales consultants and engineers
- Raising quotes, sales orders and purchase orders as required. Ensuring all are raised in a timely manner
- Booking appointments for call outs, services, assessments and handovers
- Receiving incoming calls and greeting customers into the showroom
- Ensuring that all enquiries are communicated and followed through as appropriate
- Contacting customers to advise of services due and booking in, ensuring service records are accurately maintained
- Taking card payments by phone and processing orders once payment received
- Completing the sales process by allocating, dispatching and invoicing sales when required
- Other ad-hoc tasks as required
Key requirements for the role:
- Good attention to detail
- Self motivated and driven to deliver the best possible service
- Able to communicate easily with customers face to face, by phone and on email
- Strong organizational skills to be able to manage a variety of tasks and meet deadlines
- Able to work effectively as part of a team and liaise with colleagues throughout the business
- A flexible approach to tasks and adaptable to change
The role is full time (40 hours pw) and will be based in our offices in Long Hanborough, Oxfordshire. Free parking is provided and the location is easily accessible from Witney, Oxford, Woodstock and surrounding areas.
Job Type: Full-time
Salary: £23,000.00-£24,000.00 per year
Benefits:
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Long Hanborough, OX29 8LJ: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 5 years (preferred)
- working in an office: 2 years (preferred)
Work Location: In person
