Sales and Customer Care Consultant

Sales and Customer Care Consultant London, England

YOOX NET-A-PORTER GROUP
Full Time London, England 18732 - 64990 GBP ANNUAL Today
Job description

Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns.

We have 9 distributions centres and 11 Customer Care centres who work with in 11 different languages and are available 24/7, 365 days a year.

The London Premier team are now seeking a talented Customer Care Consultant to join the team based in our offices in Charlton (Near North Greenwich).

Location: Our Charlton office in London.

Hours: 37.5

Department Size: 25

Reporting into: Sales and Customer Care Assistant Manager

Besides a competitive salary, we can offer you:

  • Performance bonus schemes dependent on the type of role you are in
  • A pension that both you and the company contribute too
  • A portal with an array of discounts on things like theme park and cinema tickets
  • Our famous staff discount along with exclusive staff sales
  • Private healthcare for you and your family
  • A chance to be part of a fun and caring team that support each other

*

Here is a breakdown of what you’ll be doing:

  • Ensure outbound orders and customer returns are processed accurately and within the agreed SLAs
  • Ensure exemplary levels of customer service are displayed at all times
  • Take responsibility to improve product knowledge and advise customers on purchases
  • Take every opportunity to up-sell and ‘accessorize outfits and perform against targets set by Premier management.
  • Increase sales by being aware of current trends, styles and availability of products on NET-A-PORTER and MR PORTER websites
  • Understand individual and team KPIs and strive to exceed target set for telephony quality, sales and productivity
  • Liaise with other departments as necessary to meet customer demands
  • Anticipate, identify and resolve problems that could delay the release or movement of shipments
  • Utilize internal email management software to ensure correct categorization of customer queries and complaints
  • Report to the Team Leader in the event of any customer query or complaint concerning the Premier Service
  • Manage workload effectively

The type of person we are looking for:

  • Exceptional customer service skills and the ability to exceed expectations for a demanding customer base
  • A genuine interest in fashion and current trends
  • Ability to display clear and positive communication skills
  • Ability to use own initiative and proven track record of having solved problems successfully
  • Excellent time management skills and the ability to meet strict deadlines
  • Proficient computer and analytical skills
  • Flexible approach towards travel in instances where training or workshops may be provided at another site
  • Self Confidence
  • Ability to work under pressure in order to reach customer SLA’s
  • ‘Customer First’ approach
  • Excellent team working skills and individual work ethic

From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

Job Types: Full-time, Permanent

Salary: £18,732.33-£64,990.36 per year

Benefits:

  • Company pension
  • Employee discount
  • Life insurance
  • Referral programme
  • Store discount
  • Work from home

Schedule:

  • Day shift
  • Weekend availability

Supplemental pay types:

  • Commission pay

Work Location: Hybrid remote in London

Sales and Customer Care Consultant
YOOX NET-A-PORTER GROUP

www.ynap.com
Milan, Italy
Alison Loehnis
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Public
Internet & Web Services
2000
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