Customer Care Advisor Peterborough, England
Job description
Glazerite are a nationwide leading trade fabricator of uPVC windows and doors. With recent expansion into the North of the country, we are now looking to recruit a Customer Care Advisor to support our North West customers and business. The right person will be able to operate from any of our sites (Bolton, Barnsley, Peterborough, Wellingborough) covering North West Customers.
If you think you could be our person, we would love to hear from you.
Key Responsibilities:
The successful candidate will be responsible for providing support to our trade customers and assisting them with queries and issues to ensure a high quality of customer service.
- Answering telephone calls and greeting customers.
- Building customer relations and rapport.
- Providing customer support by assisting customers with any queries/issues they have on a daily basis. This includes inquiries about products, orders, returns, complaints and deliveries.
- Assisting with all aspects of the order process; from the quotation to the after sales.
- Logging and following up non-conformances.
- Using in-house computer software systems.
- Other duties the Company may reasonably require.
Key Skills/Experience:
- A good attention to detail.
- A confident telephone manner.
- Strong customer service skills.
- A keenness to learn about the products.
- A confident and outgoing personality.
- Strong IT skills.
- The ability to deal with different personalities.
- The ability to work in a busy environment and be able to prioritise their workload.
- Strong organisation skills.
- The ability to be flexible due to the variation in responsibilities the job role requires.
Company Benefits:
- Health Care Cash Plan and Employee Assistance Programme.
- 22 days holiday (in addition to bank holidays), rising with service.
- Subsidised tea and coffee.
- Attendance bonus.
- Christmas bonus.
- Competitive pay.
More about Glazerite:
Glazerite UK Group Ltd is a leading trade fabricator of Windows, Doors & Conservatories to the fenestration industry. We manufacture one of the widest product portfolios in the industry with an excellent support package for all of our installers. Across our sites in Wellingborough, Peterborough, Bolton, Bristol & Barnsley we currently employ over 285 people.
We are an equal opportunities employer. By applying for a job with Glazerite, you confirm that you understand and acknowledge that we will collect and process your data in connection with the recruitment process including your name, contact numbers, address, e-mail address, work and education history, and nationality (required by law). The data collected will not be retained following the end of the recruitment campaign without your agreement, except where you are offered a job with the Company. We carefully protect the security of personal information you provide.
Website: http://www.glazeritewindows.co.uk/
Job Types: Full-time, Permanent
Schedule:
- Monday to Friday
Job Types: Full-time, Permanent
Benefits:
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Peterborough: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Work Location: In person
